Customer Feedback Survey - e-billing

Section 1: Sign-up feedback


As one of the first people to sign up for our new Council Tax e-billing service, your feedback can help us improve the experience for all our taxpayers. Please take a couple of minutes to answer the following questions. Your responses will be kept confidential and will only be used to help improve our Council Tax e-billing offer.

This survey includes an optional question inviting you to provide your email address if you’re interested in taking part in our Council Tax e-billing review panel or if you consent to being contacted for further feedback. No other personal identifiable data will be collected and your answers will remain anonymous. Data will only be held while we undertake this work. Data will not be shared with a third party.  If you have any queries about how the council uses personal data, please read our privacy notice or contact our data protection officer on


1. How easy or difficult did you find it to sign up for Council Tax e-billing? *


2. How could we improve the sign-up process? (If you're describing an issue please include information about the device and browser you are using.)