Laboratory Medicine User Survey 2023

1. Please tick your role *

2. Please rate each of the below aspects of the service provided by Haematology & Blood Transfusion

	Does not meet my needs	Poor	Acceptable	Good	Excellent
• Availability of results within an appropriate interval	• Availability of results within an appropriate interval Does not meet my needs	• Availability of results within an appropriate interval Poor	• Availability of results within an appropriate interval Acceptable	• Availability of results within an appropriate interval Good	• Availability of results within an appropriate interval Excellent
• Range of investigations available	• Range of investigations available Does not meet my needs	• Range of investigations available Poor	• Range of investigations available Acceptable	• Range of investigations available Good	• Range of investigations available Excellent
• Helpfulness and attitude of staff	• Helpfulness and attitude of staff Does not meet my needs	• Helpfulness and attitude of staff Poor	• Helpfulness and attitude of staff Acceptable	• Helpfulness and attitude of staff Good	• Helpfulness and attitude of staff Excellent
• Availability and usefulness of advice by clinical and laboratory staff	• Availability and usefulness of advice by clinical and laboratory staff Does not meet my needs	• Availability and usefulness of advice by clinical and laboratory staff Poor	• Availability and usefulness of advice by clinical and laboratory staff Acceptable	• Availability and usefulness of advice by clinical and laboratory staff Good	• Availability and usefulness of advice by clinical and laboratory staff Excellent
• Support for clinical meetings and MDTs by clinical and laboratory staff	• Support for clinical meetings and MDTs by clinical and laboratory staff Does not meet my needs	• Support for clinical meetings and MDTs by clinical and laboratory staff Poor	• Support for clinical meetings and MDTs by clinical and laboratory staff Acceptable	• Support for clinical meetings and MDTs by clinical and laboratory staff Good	• Support for clinical meetings and MDTs by clinical and laboratory staff Excellent
• Information and structure of reports	• Information and structure of reports Does not meet my needs	• Information and structure of reports Poor	• Information and structure of reports Acceptable	• Information and structure of reports Good	• Information and structure of reports Excellent
Overall Quality of Support	Overall Quality of Support Does not meet my needs	Overall Quality of Support Poor	Overall Quality of Support Acceptable	Overall Quality of Support Good	Overall Quality of Support Excellent

Comments:

3. Please rate each of the below aspects of the service provided by Chemical Pathology

	Does not meet my needs	Poor	Acceptable	Good	Excellent
• Availability of results within an appropriate interval	• Availability of results within an appropriate interval Does not meet my needs	• Availability of results within an appropriate interval Poor	• Availability of results within an appropriate interval Acceptable	• Availability of results within an appropriate interval Good	• Availability of results within an appropriate interval Excellent
• Range of investigations available	• Range of investigations available Does not meet my needs	• Range of investigations available Poor	• Range of investigations available Acceptable	• Range of investigations available Good	• Range of investigations available Excellent
• Helpfulness and attitude of staff	• Helpfulness and attitude of staff Does not meet my needs	• Helpfulness and attitude of staff Poor	• Helpfulness and attitude of staff Acceptable	• Helpfulness and attitude of staff Good	• Helpfulness and attitude of staff Excellent
• Availability and usefulness of advice by clinical and laboratory staff	• Availability and usefulness of advice by clinical and laboratory staff Does not meet my needs	• Availability and usefulness of advice by clinical and laboratory staff Poor	• Availability and usefulness of advice by clinical and laboratory staff Acceptable	• Availability and usefulness of advice by clinical and laboratory staff Good	• Availability and usefulness of advice by clinical and laboratory staff Excellent
• Support for clinical meetings and MDTs by clinical and laboratory staff	• Support for clinical meetings and MDTs by clinical and laboratory staff Does not meet my needs	• Support for clinical meetings and MDTs by clinical and laboratory staff Poor	• Support for clinical meetings and MDTs by clinical and laboratory staff Acceptable	• Support for clinical meetings and MDTs by clinical and laboratory staff Good	• Support for clinical meetings and MDTs by clinical and laboratory staff Excellent
• Information and structure of reports	• Information and structure of reports Does not meet my needs	• Information and structure of reports Poor	• Information and structure of reports Acceptable	• Information and structure of reports Good	• Information and structure of reports Excellent
Overall Quality of Support	Overall Quality of Support Does not meet my needs	Overall Quality of Support Poor	Overall Quality of Support Acceptable	Overall Quality of Support Good	Overall Quality of Support Excellent

Comments:

4. Please rate each of the below aspects of the service provided by Histopathology (Including Mortuary)

	Does not meet my needs	Poor	Acceptable	Good	Excellent
• Availability of results within an appropriate interval	• Availability of results within an appropriate interval Does not meet my needs	• Availability of results within an appropriate interval Poor	• Availability of results within an appropriate interval Acceptable	• Availability of results within an appropriate interval Good	• Availability of results within an appropriate interval Excellent
• Range of investigations available	• Range of investigations available Does not meet my needs	• Range of investigations available Poor	• Range of investigations available Acceptable	• Range of investigations available Good	• Range of investigations available Excellent
• Helpfulness and attitude of staff	• Helpfulness and attitude of staff Does not meet my needs	• Helpfulness and attitude of staff Poor	• Helpfulness and attitude of staff Acceptable	• Helpfulness and attitude of staff Good	• Helpfulness and attitude of staff Excellent
• Availability and usefulness of advice by clinical and laboratory staff	• Availability and usefulness of advice by clinical and laboratory staff Does not meet my needs	• Availability and usefulness of advice by clinical and laboratory staff Poor	• Availability and usefulness of advice by clinical and laboratory staff Acceptable	• Availability and usefulness of advice by clinical and laboratory staff Good	• Availability and usefulness of advice by clinical and laboratory staff Excellent
• Support for clinical meetings and MDTs by clinical and laboratory staff	• Support for clinical meetings and MDTs by clinical and laboratory staff Does not meet my needs	• Support for clinical meetings and MDTs by clinical and laboratory staff Poor	• Support for clinical meetings and MDTs by clinical and laboratory staff Acceptable	• Support for clinical meetings and MDTs by clinical and laboratory staff Good	• Support for clinical meetings and MDTs by clinical and laboratory staff Excellent
• Information and structure of reports	• Information and structure of reports Does not meet my needs	• Information and structure of reports Poor	• Information and structure of reports Acceptable	• Information and structure of reports Good	• Information and structure of reports Excellent
Overall Quality of Support	Overall Quality of Support Does not meet my needs	Overall Quality of Support Poor	Overall Quality of Support Acceptable	Overall Quality of Support Good	Overall Quality of Support Excellent

Comments:

5. Please rate each of the below aspects of the service provided by Immunology

	Does not meet my needs	Poor	Acceptable	Good	Excellent
• Availability of results within an appropriate interval	• Availability of results within an appropriate interval Does not meet my needs	• Availability of results within an appropriate interval Poor	• Availability of results within an appropriate interval Acceptable	• Availability of results within an appropriate interval Good	• Availability of results within an appropriate interval Excellent
• Range of investigations available	• Range of investigations available Does not meet my needs	• Range of investigations available Poor	• Range of investigations available Acceptable	• Range of investigations available Good	• Range of investigations available Excellent
• Helpfulness and attitude of staff	• Helpfulness and attitude of staff Does not meet my needs	• Helpfulness and attitude of staff Poor	• Helpfulness and attitude of staff Acceptable	• Helpfulness and attitude of staff Good	• Helpfulness and attitude of staff Excellent
• Availability and usefulness of advice by clinical and laboratory staff	• Availability and usefulness of advice by clinical and laboratory staff Does not meet my needs	• Availability and usefulness of advice by clinical and laboratory staff Poor	• Availability and usefulness of advice by clinical and laboratory staff Acceptable	• Availability and usefulness of advice by clinical and laboratory staff Good	• Availability and usefulness of advice by clinical and laboratory staff Excellent
• Support for clinical meetings and MDTs by clinical and laboratory staff	• Support for clinical meetings and MDTs by clinical and laboratory staff Does not meet my needs	• Support for clinical meetings and MDTs by clinical and laboratory staff Poor	• Support for clinical meetings and MDTs by clinical and laboratory staff Acceptable	• Support for clinical meetings and MDTs by clinical and laboratory staff Good	• Support for clinical meetings and MDTs by clinical and laboratory staff Excellent
• Information and structure of reports	• Information and structure of reports Does not meet my needs	• Information and structure of reports Poor	• Information and structure of reports Acceptable	• Information and structure of reports Good	• Information and structure of reports Excellent
Overall Quality of Support	Overall Quality of Support Does not meet my needs	Overall Quality of Support Poor	Overall Quality of Support Acceptable	Overall Quality of Support Good	Overall Quality of Support Excellent

Comments:

6. Please rate each of the below aspects of the service provided by Cell Therapy Lab

	Does not meet my needs	Poor	Acceptable	Good	Excellent
• Availability of results within an appropriate interval	• Availability of results within an appropriate interval Does not meet my needs	• Availability of results within an appropriate interval Poor	• Availability of results within an appropriate interval Acceptable	• Availability of results within an appropriate interval Good	• Availability of results within an appropriate interval Excellent
• Range of investigations available	• Range of investigations available Does not meet my needs	• Range of investigations available Poor	• Range of investigations available Acceptable	• Range of investigations available Good	• Range of investigations available Excellent
• Helpfulness and attitude of staff	• Helpfulness and attitude of staff Does not meet my needs	• Helpfulness and attitude of staff Poor	• Helpfulness and attitude of staff Acceptable	• Helpfulness and attitude of staff Good	• Helpfulness and attitude of staff Excellent
• Availability and usefulness of advice by clinical and laboratory staff	• Availability and usefulness of advice by clinical and laboratory staff Does not meet my needs	• Availability and usefulness of advice by clinical and laboratory staff Poor	• Availability and usefulness of advice by clinical and laboratory staff Acceptable	• Availability and usefulness of advice by clinical and laboratory staff Good	• Availability and usefulness of advice by clinical and laboratory staff Excellent
• Support for clinical meetings and MDTs by clinical and laboratory staff	• Support for clinical meetings and MDTs by clinical and laboratory staff Does not meet my needs	• Support for clinical meetings and MDTs by clinical and laboratory staff Poor	• Support for clinical meetings and MDTs by clinical and laboratory staff Acceptable	• Support for clinical meetings and MDTs by clinical and laboratory staff Good	• Support for clinical meetings and MDTs by clinical and laboratory staff Excellent
• Information and structure of reports	• Information and structure of reports Does not meet my needs	• Information and structure of reports Poor	• Information and structure of reports Acceptable	• Information and structure of reports Good	• Information and structure of reports Excellent
Overall Quality of Support	Overall Quality of Support Does not meet my needs	Overall Quality of Support Poor	Overall Quality of Support Acceptable	Overall Quality of Support Good	Overall Quality of Support Excellent

Comments:

7. Please rate each of the below aspects of the service provided by Microbiology (Including Virology)

	Does not meet my needs	Poor	Acceptable	Good	Excellent
• Availability of results within an appropriate interval	• Availability of results within an appropriate interval Does not meet my needs	• Availability of results within an appropriate interval Poor	• Availability of results within an appropriate interval Acceptable	• Availability of results within an appropriate interval Good	• Availability of results within an appropriate interval Excellent
• Range of investigations available	• Range of investigations available Does not meet my needs	• Range of investigations available Poor	• Range of investigations available Acceptable	• Range of investigations available Good	• Range of investigations available Excellent
• Helpfulness and attitude of staff	• Helpfulness and attitude of staff Does not meet my needs	• Helpfulness and attitude of staff Poor	• Helpfulness and attitude of staff Acceptable	• Helpfulness and attitude of staff Good	• Helpfulness and attitude of staff Excellent
• Availability and usefulness of advice by clinical and laboratory staff	• Availability and usefulness of advice by clinical and laboratory staff Does not meet my needs	• Availability and usefulness of advice by clinical and laboratory staff Poor	• Availability and usefulness of advice by clinical and laboratory staff Acceptable	• Availability and usefulness of advice by clinical and laboratory staff Good	• Availability and usefulness of advice by clinical and laboratory staff Excellent
• Support for clinical meetings and MDTs by clinical and laboratory staff	• Support for clinical meetings and MDTs by clinical and laboratory staff Does not meet my needs	• Support for clinical meetings and MDTs by clinical and laboratory staff Poor	• Support for clinical meetings and MDTs by clinical and laboratory staff Acceptable	• Support for clinical meetings and MDTs by clinical and laboratory staff Good	• Support for clinical meetings and MDTs by clinical and laboratory staff Excellent
• Information and structure of reports	• Information and structure of reports Does not meet my needs	• Information and structure of reports Poor	• Information and structure of reports Acceptable	• Information and structure of reports Good	• Information and structure of reports Excellent
Overall Quality of Support	Overall Quality of Support Does not meet my needs	Overall Quality of Support Poor	Overall Quality of Support Acceptable	Overall Quality of Support Good	Overall Quality of Support Excellent

Comments:

8. Are you contacted about abnormal results within an appropriate interval?

Yes
No

Comments:

9. Are you contacted about samples that do not meet acceptance criteria and are subsequently rejected?

Yes
No

Comments:

10. Do you find the laboratory services appropriate for the different days and times of the week?

	Does not meet my needs	Poor	Acceptable	Good	Excellent
EPIC	EPIC Does not meet my needs	EPIC Poor	EPIC Acceptable	EPIC Good	EPIC Excellent
User Handbooks	User Handbooks Does not meet my needs	User Handbooks Poor	User Handbooks Acceptable	User Handbooks Good	User Handbooks Excellent
Website	Website Does not meet my needs	Website Poor	Website Acceptable	Website Good	Website Excellent
Intranet	Intranet Does not meet my needs	Intranet Poor	Intranet Acceptable	Intranet Good	Intranet Excellent

11. What improvements could be made regarding available user Information *

12. Are there any tests not currently provided that you would like to be available?

No
If Yes. Which one?

13. If you have recently raised any concerns or complaints, do you feel we adequately dealt with them?

14. Are reports - including comments and clinical interpretations, easy to understand? *

If you have any further comments or suggestions, please provide them below

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