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1. Overall, how easy is the draft policy to follow and understand? *
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2. Is it clear what the policy is about? *
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3. Is it clear from the policy what the council’s responsibilities are for repairs and maintenance? *
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4. Is it clear from the policy what repairs are the tenant’s responsibility? *
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5. Is it clear from the policy what repairs are classed as routine or non-emergency? *
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6. Is it clear which repairs are considered to be emergencies? *
7. Is it clear which repairs that will be classed as 2 hr or 24 hr emergencies?
2 Hour Response
- Gas escapes (via Cadent)
- Exposed live electrical cables or complete power failure
- Severe water leaks, likely to cause water damage
- Major drainage problems
- Insecure properties
24 Hour Response
- No heating where tenants do not have a separate gas or electric fire (seasonal – 31st October to 1st May)
- No hot water, where no other source in the property (seasonal 31st October to 1st May)
- Toilet not flushing, where there is no other working toilet in the house
- Blocked sink, basin or bath
- Smoke/carbon monoxide alarm not working or faulty
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8. Is it easy to understand how the estate-based service would work in your area? *
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9. Do you have any comments regarding the policy? *
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10. Which of the following best describes your interest in the consultation? (Please select all that apply)
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11. What is your postcode (please write this in the box)
12. Please tell us if you are impacted by any of the following (Please select any that apply):
15. Which of the following best describes your ethnic origin? Please tick one box