What is the Accessible Travel Reference Group?
The ‘Accessible Travel Reference Group’ is a group of volunteers with accessibility needs, who have told Southeastern they are happy to be consulted on proposed improvements to accessibility. The Group gives invaluable feedback, and brings forward suggestions regarding our trains and stations, and the way we provide a service. We listen very carefully to the views of the Group's members as they are best placed to tell us what is good, and what needs to improve - and how.
The members are older and disabled people with a variety of access needs, as well as other people with reduced mobility - for example parents who travel with small children. Anyone is welcome to apply to be a member of the Group. There is no limit on the number of Group members – we would like to have a wide cross section of people representing different access needs and with experience of travelling across our network. We also welcome people who have never travelled with us - for reasons relating to accessibility.
How do I apply?
Please fill in the below survey which will ask you about your travel habits and access needs. If you require assistance filling in this survey then please contact email@example.com
As a member you will be sent regular updates regarding improvements we are making to accessibility. You will also be sent short surveys to complete (on an entirely voluntary basis, and in confidence) regarding proposed changes – for example improvements to station facilities or timetable changes. The surveys may be about a network-wide issue (for example a new design of train) or a local issue (for example improvements to your local station). We will ask for your feedback on how the proposed changes would affect you, and whether this will improve your journey experience. In this way we can better understand your views and needs, and make sure we continue to improve the accessibility of our network.
Please note that questions marked with an *
require a response