Community Mental Health Services - Year 3 Healthwatch Evaluation (Waveney)



Community Mental Health Transformation in Waveney


Please note: this survey will be discussing mental health issues. If you are struggling with your mental health and are looking for advice on where to get support, visit this link for organisations who can help you.
What is this survey about? 
Healthwatch Norfolk has been working on a three-year project to evaluate changes made to Community Mental Health Services in Norfolk and Waveney. We held a survey in 2021 to find out the experience of adults severely affected by mental illness of using Community Mental Health Services. 


In this final year of the project, we would like to understand if adults severely affected by mental illness can see and have experienced changes in Community Mental Health Services in Norfolk and Waveney.  Things may still not be as good as you would like, but it is important to understand if the changes implemented are starting to make things better.


We are completing this work in the Waveney area with the knowledge and consent of Healthwatch Suffolk.


If you are an adult (aged 18+) living in Waveney and have been affected by a mental health condition in the past five years, we would like to hear about your experiences of Community Mental Health Services.


We are interested in hearing from adults severely affected by mental illness (SMI), particularly those affected by:  

·       Psychosis 

·       Bi-polar Disorder 

·       Schizophrenia / Schizoaffective Disorder

·       Personality Disorder

·       An Eating Disorder

·       Severe Depression 

·       A mental health condition resulting in a need for rehabilitation


The survey will take around 10 minutes to complete. 


How the survey results will be used 
Anonymised survey data will be shared with Norfolk and Waveney Integrated Care Board (ICB) and Norfolk and Suffolk Foundation Trust (NSFT) to enable them to review their progress with the Community Mental Health Transformation. Healthwatch Norfolk will not disclose any confidential information unless there is a genuine and urgent concern for an individual’s safety or wellbeing. 


The survey results will also be used by Healthwatch Norfolk to make recommendations to service providers as part of our evaluation report. The report will also be publicly available on our website and may be used in other Healthwatch Norfolk communications. 


Survey responses are being collected and analysed by Healthwatch Norfolk. You can read our full privacy policy at: 

If you would prefer to do this survey with us over the phone, please call Healthwatch Norfolk on 01953 856029 and we will arrange a time to ring you back to complete the survey. Alternatively, please email: for further support.


Who is Healthwatch Norfolk? 

Healthwatch Norfolk is the independent voice for patients and service users in the county. We gather your views of health and social care services to ensure they are heard by the people in charge. 


Survey closing date: Friday 21st June 2024




Please tick the box here to confirm that you have read and understood the privacy policy: *


Have you received support from Community Mental Health Services in Norfolk and Waveney in the past five years? *


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If you would like to be willing to be contacted about your experiences, please leave your contact details here: