Sport & Fitness Customer Survey

1. Sport & Fitness Customer Survey

Please give us your feedback by taking a few minutes to fill out this survey. By completing this survey you are helping us to improve our facilities, customer service and range of classes on offer. The questions with a red * are mandatory.

1. Do you have an East Ayrshire Leisure membership? *

Yes
No, please skip to Q7

2. How long have you been a member?

3. How many times a week do you visit?

1-2 times
3-4 times
5+ times

4. Have you reached the goals you set out to achieve?

Yes
No
Working on it!

5. What were the goals you set?

6. Would you benefit from a gym instructor onsite?

Yes
No
Not sure

7. Which facility do you use most often? *

8. Thinking of the facility you chose in Q7, please rate the following:
1 – Poor, 2 – Adequate, 3 – Good, 4 - Very Good, 5 – Excellent.
*

	1	2	3	4	5
Parking	Parking 1	Parking 2	Parking 3	Parking 4	Parking 5
Changing rooms	Changing rooms 1	Changing rooms 2	Changing rooms 3	Changing rooms 4	Changing rooms 5
Gym equipment	Gym equipment 1	Gym equipment 2	Gym equipment 3	Gym equipment 4	Gym equipment 5
Amount of equipment	Amount of equipment 1	Amount of equipment 2	Amount of equipment 3	Amount of equipment 4	Amount of equipment 5
Range of equipment	Range of equipment 1	Range of equipment 2	Range of equipment 3	Range of equipment 4	Range of equipment 5
Class timetable	Class timetable 1	Class timetable 2	Class timetable 3	Class timetable 4	Class timetable 5
Cleanliness	Cleanliness 1	Cleanliness 2	Cleanliness 3	Cleanliness 4	Cleanliness 5
Friendliness of the staff	Friendliness of the staff 1	Friendliness of the staff 2	Friendliness of the staff 3	Friendliness of the staff 4	Friendliness of the staff 5
Knowledge of the staff	Knowledge of the staff 1	Knowledge of the staff 2	Knowledge of the staff 3	Knowledge of the staff 4	Knowledge of the staff 5
Level of service given by the staff	Level of service given by the staff 1	Level of service given by the staff 2	Level of service given by the staff 3	Level of service given by the staff 4	Level of service given by the staff 5
Overall satisfaction	Overall satisfaction 1	Overall satisfaction 2	Overall satisfaction 3	Overall satisfaction 4	Overall satisfaction 5

9. Is there any equipment you would like to see added to the facility?

10. Do you attend classes? *

Yes
No, please skip to Q12

11. What classes do you attend?

12. Are there any classes you would like to see added to the programme?

13. In addition to the facility named in Q7, please select all the other East Ayrshire Leisure facilities you use:

14. Thinking of public holidays i.e. Easter, September weekend, Christmas; are there any specific dates you would use the facility if it was open?

15. Any other comments?

16. How likely is it that you would recommend the facility you named in Q7 to a friend or colleague?

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