Support Functions Survey 2024


1. Welcome


Dear Colleague,

Welcome to IDR's 2024 survey on Support Functions.

This survey is being undertaken by Incomes Data Research (IDR), an independent pay research organisation. It aims to gather a comprehensive set of current salary levels for selected jobs within:

  • Administration (eg Administrator, PA)
  • Legal (eg Legal Assistant/Paralegal, Lawyer/Legal Advisor)
  • Procurement (eg Procurement Manager/Buyer, Commissioning Manager)
  • Finance (eg Finance Analyst, Accountant)
  • Customer Service (eg Customer Service Adviser, Customer Service Manager)
  • Contact Centre Agents (customer support) (eg Call Agents, Complaints Handler)
  • Contact Centre Management (customer support) (eg Management Information Analyst, Training Officer, Call Centre Manager)

You can skip sections if they do not contain relevant jobs for your company. 

All participants will receive a free summary of the results, providing salary benchmarking data. 

The survey can be filled out in more than one sitting by clicking 'Save and Continue Later' at the bottom of any page. A link will be sent to you to allow you to edit your responses until the survey closes. If you wish, you can print your responses to review offline at the end of the survey by selecting 'print response'.

The deadline for completing this survey has been extended to 5pm, Friday 21 June 2024.

If you have any questions, or would like a hard copy of the survey, please do not hesitate to contact me.

Katherine Gomez
Research and Data Administrator
01702 669549

Incomes Data Research | 71-75 Shelton Street London WC2H 9JQ | Company no. 09327550

Note: Your details are only requested to enable us to deliver this service. IDR takes data protection seriously, and we never sell or share your data with other companies or external bodies. Our data storage and handling processes comply with the latest data protection regulations. If you would like know more about how we use the data you provide, please contact our designated data protection lead by emailing