Healthwatch Central Bedfordshire (HWCB) is the local consumer champion promoting choice and influencing the provision of high-quality health, social care and wellbeing services.

Bedfordshire, Luton, Milton Keynes Integrated Care Board (BLMK ICB) are responsible for commissioning healthcare services in our area.  BLMK ICB want to learn more about the interpretation and translation services available to patients in your area. Information gathered will be used to help improve the provision of this service for you, your family and your local community.

Under the Accessible Information Standard (AIS) all providers of health and care services must provide information to the public that is easily accessible and understandable.  By answering the following questions, which should only take a few minutes, your feedback and input can help us better understand how current translation and interpretation services are working within your area.  


1. Which service are you a patient/service user of? (if you are a patient of more than one, please tick the service that has provided you with this questionnaire): *


2. Do you know how to access an interpreter/translator should you require one at this service? *


3. Do you know how far in advance you need to give notice, prior to your appointment, to access an interpreter/translator should you require one?  *


4. If you have previously used, or are currently using, the interpretation/translation services, please rate your experience? *


5. If the interpretation/translation service was unavailable when you needed it, how did you communicate? (please tick all that apply to you)


6. What would make accessing the interpretation/translation services easier for you? (please tick all that apply to you)