Whats it like to access GP services in Dudley?

Tell us what you think about GP services in Dudley Borough.

We want to hear from local people about how easy it is to access your GP practice. This short survey is part of our follow-up work looking at what’s changed, what’s working well and what could still be improved.

 

1. Please select your Dudley Borough GP Practice *

 

2. In the last 12 months, has it been easier or harder to contact or access your GP practice?  *

 

3. Which of the following ways are you aware of for booking an appointment at your GP Practice?

⚠️Note: not all GP practices offer every option, but all provide more than one way to get in touch.

(select all that apply) 

 

4. Do you know about other health professionals at your GP practice?

Such as nurses, paramedics or physiotherapists. *

 

5. Have you seen or heard of the Dudley Practice and Patient GP Charter?

(This explains your rights and what you can expect from your practice) *

 

6. Have you heard of or used the ‘Pharmacy First’ service in Dudley?

(This lets some pharmacies treat minor illnesses like sore throats, earaches and rashes without needing a GP) *

 

7. How easy is it for you to find information about the services your GP practice provides?

(Including how to book appointments, opening times, staff and staff roles)

.

1 = not easy at all, 5 = very easy *

 

8. Have you ever used an interpreter, advocate or someone else to help you communicate with a GP or healthcare professional? *

 

9. Do you know how to give feedback or make a complaint about the service you receive at your GP practice?  *

 

10. Is there anything else you would like to share about your experience with your GP practice or local health services?

 

11. Do you have any suggestions or feedback to improve this survey?