Waterside Primary Care Network Patient survey of Same Day Access Service

Over the next few months, Waterside Primary Care Network and Hampshire & Isle of Wight Clinical Commissioning Group will be seeking the views of residents in the Waterside Primary Care Network area – this includes patients who are registered at Red and Green Practice, Waterfront and Solent Surgery, Forestside Medical Practice covering the area of Hythe, Dibden, Blackfield, Forestside, Marchwood, Fawley, Calshot on their views on providing a same day access service at the Hythe and Dibden War Memorial Hospital site for GP same day appointments.

Our first priority is to make sure that all local people have access to the right health care services. With that in mind, it is important that we work with local people to decide what their health services should look like.

We would like to know how you would feel about seeing a healthcare professional - GP, Nurse or Health Care Assistant at the Hythe Hospital site for an urgent same day appointment if this was required. We would like to know if you could travel to Hythe Hospital if it meant you were seen the same day for an appointment, with practices continuing to offer routine appointments from all sites.

We would also like to know how you have felt about some of the changes to the ways that services are provided as a result of the COVID-19 pandemic.

Your answers and feedback will help us to consider how we develop a same day access service.

If you have any concerns regarding this survey please contact Gail Stringer at hsiccg.swcommunity@nhs.net

1. Which GP practice are you registered with?

Waterfront and Solent
Red and Green
Forestside Medical Practice

I’m not currently registered at a practice
I am currently registered with another practice

2. When did you last attend your GP surgery?

3. How do you normally travel to GP appointments?
(please select all that apply)

4. How long does it currently take you to travel to your GP practice?

5. How much longer would you be willing to spend traveling to get to the right GP services?

6. Which of the following is most important to you in relation to GP Services? Select up to 3 options:

I can access GP services as close to my home as possible
I can have an appointment as quickly as possible
I can see the same GP every time
I can have appointments in the evenings or on weekends to suit my other commitments
I have a range of different health services available to me, beyond traditional GP appointments
I can be seen on the same day for an urgent appointment
I will travel to a different location if it meant I could be seen the same day
I can have appointments remotely, via phone or video call

7. On a scale of 1 to 5 (with 1 being unimportant and 5 being very important), how important to you are each of the following when it comes to accessing GP services in your area?

	1	2	3	4	5
Distance/time needed to travel from home by car	Distance/time needed to travel from home by car 1	Distance/time needed to travel from home by car 2	Distance/time needed to travel from home by car 3	Distance/time needed to travel from home by car 4	Distance/time needed to travel from home by car 5
Distance/time needed to travel from home by public transport	Distance/time needed to travel from home by public transport 1	Distance/time needed to travel from home by public transport 2	Distance/time needed to travel from home by public transport 3	Distance/time needed to travel from home by public transport 4	Distance/time needed to travel from home by public transport 5
The service has ample parking	The service has ample parking 1	The service has ample parking 2	The service has ample parking 3	The service has ample parking 4	The service has ample parking 5
The service is close to other local amenities like shops, community centres, pharmacies, etc	The service is close to other local amenities like shops, community centres, pharmacies, etc 1	The service is close to other local amenities like shops, community centres, pharmacies, etc 2	The service is close to other local amenities like shops, community centres, pharmacies, etc 3	The service is close to other local amenities like shops, community centres, pharmacies, etc 4	The service is close to other local amenities like shops, community centres, pharmacies, etc 5
The service is close to public transport links like bus stops	The service is close to public transport links like bus stops 1	The service is close to public transport links like bus stops 2	The service is close to public transport links like bus stops 3	The service is close to public transport links like bus stops 4	The service is close to public transport links like bus stops 5
Being given an increased choice of when you can make a routine GP/nurse appointment	Being given an increased choice of when you can make a routine GP/nurse appointment 1	Being given an increased choice of when you can make a routine GP/nurse appointment 2	Being given an increased choice of when you can make a routine GP/nurse appointment 3	Being given an increased choice of when you can make a routine GP/nurse appointment 4	Being given an increased choice of when you can make a routine GP/nurse appointment 5
Being given an increased choice of health and wellbeing professionals to speak to – for example, mental health workers and physiotherapists	Being given an increased choice of health and wellbeing professionals to speak to – for example, mental health workers and physiotherapists 1	Being given an increased choice of health and wellbeing professionals to speak to – for example, mental health workers and physiotherapists 2	Being given an increased choice of health and wellbeing professionals to speak to – for example, mental health workers and physiotherapists 3	Being given an increased choice of health and wellbeing professionals to speak to – for example, mental health workers and physiotherapists 4	Being given an increased choice of health and wellbeing professionals to speak to – for example, mental health workers and physiotherapists 5

8. During the COVID-19 emergency, GP practices have been using a range of digital and remote services. Have you experienced either of the following:

A telephone consultation with a healthcare professional
A video consultation with a healthcare professional
I have not experienced either of the above