Accessible Information #YourCareYourWay


Tell us your experience

Everyone should be given healthcare information in the way they need it. Please spare a few minutes to tell us your experience of accessing or understanding healthcare information.  

We want to know: 
  • How clear and understandable you find the information health and care services give to you 
  • Whether you needed and got support to access or understand the health and care information you were given 
  • If you did not get support, the impact this had on you. 
As well as your feedback, we also ask you to volunteer some personal information, including information about your ethnicity and whether you have any condition that affects your ability to communicate. This helps us to understand how different groups are affected by this issue and supports our focus on improving equality, diversity and inclusion. These questions are voluntary.

We’ll be using your feedback to influence the NHS to ensure that everyone can get healthcare information in the format they need.

Your Care, Your Way survey in alternative formats

Go back to campaign page

1. How would you describe your ability to understand any information about your healthcare you are given by services. Examples of healthcare information could include appointment letters, face-to-face consultations, leaflets or information on a website?