Experience of Accessing Your GP Practice (2025/26)

We’d like to understand your experience of contacting and using your GP practice since changes to the new NHS GP contract came into effect on 1 October 2025.

Your answers will help identify what’s working well and where improvements are needed.

 

1. What's the name of your GP surgery?

 

2. Since 1 October 2025, are you aware of any changes to the way you can access your GP Surgery? *

 

3. Since 1 October 2025, has it become easier or harder to get a GP appointment?  *

 

4. Have you seen or used your GP surgery’s new Patient Charter? *

 

5. What is your preferred method of contacting your GP practice? (Select all that apply)  *

 

6. Have you been able to contact your GP surgery using your preferred method? *

 

7. When you contacted your GP practice, how quickly did you receive a response about next steps (e.g. appointment, advice, or message)?  *

 

8. How clear was the response about what would happen next? *

 

9. Did the practice offer you different options for care (e.g., GP, nurse, pharmacist, physio)? *

 

10. Have you found it easy to cancel or re-book your appointment at your GP surgery? *

 

11. For urgent appointments, how would you contact your GP surgery? *

 

12. If you were seeking a GP appointment, were you offered an appointment with an alternative healthcare professional that actually more closely suited your needs? *

 

13. Was it explained to you why you were being re-directed to an alternative health professional to better meet your care needs rather than receive a GP appointment?  *

 

14. If you were seen by a non‑GP professional, did you feel confident in their expertise? *

 

15. Was this appointment timely compared to what you expected? *

 

16. If you received a GP appointment, was it with your preferred GP? *

 

17. Have you tried asking a pharmacy for help with your primary care needs?  *

 

18. Are you aware you can access some NHS services directly without needing to contact your GP (e.g. Pharmacy First, physio, eye issues, contraception)? *

 

19. Have you tried to use the NHS App? *

 

20. If so, did you use the NHS App to do any of these? (select all that apply)

 

21. If you used the NHS App, how would you rate your experience?  *

 

22. When using online forms (e.g. eConsult / Anima), how easy was it to describe your problem or request?  *

 

23. Have you ever been offered support by your surgery, local library, or others on how to use the NHS App? *

 

24. Thinking about your most recent attempt to contact your GP practice, how satisfied were you with the overall journey - from first contact to receiving help? *

 

25. Have you faced any barriers accessing your GP practice because of (select all that apply): *