Survey of Abuse Against Call Centre Staff

Your experiences and views are important to Usdaw's Freedom From Fear Campaign.

By completing this Retail Staff Survey, you are providing valuable information that helps us carry the Freedom From Fear Campaign forward.

Usdaw will use the results from this survey to support and evidence our campaign. Information on how we process and store personal data can be found in our privacy notice.

 

1. In the workplace, how often have you been a victim of verbal abuse over the phone in the last 12 months?

 

2. Whilst at work, have you been threatened by a customer in the last 12 months?

 

3. Have you ever experienced harassment that is

 

4. Can you tell us a little about any incidents of abuse or threatening behaviour you have experienced?

 

5. Does your employer have a system in place to deal with such issues?

 

If so, is it effective?

 

6. Have you ever reported an incident to your employer?

 

7. If so, on a scale of 1 to 10, how supportive was your employer after you reported the incident?

 

8. What more could your employer do to protect you and your colleagues from abuse and threats?

 

9. Are there any issues, measures, or suggestions that you believe the Campaign should cover?

 

10. Do you feel able to resolve issues of threats and abuse on your own?

 

11. Do you feel able to resolve issues of threats and abuse on your own?

 

Are you a member of Usdaw?

 

If you are not a member, would you be interested in joining Usdaw?

If yes, you can join online at: www.usdaw.org.uk/join

 

Your details