Your experiences of cancer appointments

Who are Healthwatch Norfolk and Healthwatch Suffolk?
Healthwatch Norfolk and Healthwatch Suffolk are independent voices for patients and service users in the counties. We gather your views of health and social care services to ensure they are heard by the people in charge.

What is this survey about?
We have been working with the Norfolk and Waveney Health and Care Partnership and NHS Norfolk and Waveney Clinical Commissioning Group to look into whether patients affected by cancer have been able to access virtual appointments, for example by telephone or video call.

This survey is for residents living in Norfolk or Waveney who have had a cancer diagnosis, referral and / or treatment since March 2020. We understand that it is not always easy to answer questions about your own health, so really appreciate you taking the time to sharing your views with us. The survey will take around 10 minutes to complete.

If you are a paid or unpaid carer of someone who has had a cancer diagnosis, referral and / or treatment, you can complete this survey on their behalf.

If you would prefer to do this survey with us over the phone, please call Healthwatch Norfolk on 01953 856029 and we will arrange a time to ring you back to complete the survey.

How the survey results will be used
Survey responses are being collected and analysed by Healthwatch Norfolk. You can read our full privacy policy at  
All responses will anonymous and will be used to make help recommendations to health and social care providers. The report will also be publicly available on our websites and may be used in other Healthwatch Norfolk and Healthwatch Suffolk communications.

Want to keep in touch?
To stay up to date with what we are doing at Healthwatch, you can sign up to our newsletters via our websites: and
If you do not use email, you can call Healthwatch Norfolk on 01953 856029 or Healthwatch Suffolk 01449 703949 to ask to receive our newsletters via post.

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