2024 Citizens Advice North Herts Access Survey

There was an error on your page. Please correct any required fields and submit again. Go to the first error

Are you or have you ever been a client of Citizens Advice?

Yes in the last 12 months

Yes but not in the last 12 months

Comments:

This is required

Are you or have you ever been a client of Citizens Advice?

Yes in the last 12 months

Yes but not in the last 12 months

Comments:

This is required

If you've used our services, why did you choose Citizens Advice to help you?

How did you hear about Citizens Advice and the services we offer? Please tick all that apply.

General awareness

Social Media

Web Search

Another organisation told me

Local or national press

Recommendation from someone else who has previously used our services

Other (please specify):

This is required

How would you like to be able to get advice? (Tick up to 2 )

Face to face in person in one of our offices

Face to face at a community contact centre (eg at a local library or community centre)

Telephone call

Website

Comments:

This is required

When is the best time for you to contact us? (Tick only 1 box)

Office Hours (Mon-Fri 9am-5pm)

Weekends

Evenings (after 5pm)

Do you have access to the internet and feel comfortable using it?

Yes

Comments:

This is required

In addition to advice, we can also offer the following services; please tick the 1 that interests you the most.

Energy saving advice

Scams awareness and prevention

Support on managing money

Support with the rising cost of living

Other (please specify):

This is required

Comments:

This is required

What is your age?

20 or under

21 - 30

31 - 40

41 - 50

51 - 60

61 -70

70 +

Do you class yourself as having a disability or long term health condition?

Yes

Which of the following categories best describes your employment status?

Employed, working full-time

Employed, working part-time

Self-employed

Unemployed, looking for work

Unemployed, NOT looking for work e.g. caring responsibilities, looking after children, health reasons

Retired

Student

Are you or have you ever been a client of Citizens Advice?

Are you or have you ever been a client of Citizens Advice?

If you've used our services, why did you choose Citizens Advice to help you?

How did you hear about Citizens Advice and the services we offer? Please tick all that apply.

How would you like to be able to get advice? (Tick up to 2 )

When is the best time for you to contact us? (Tick only 1 box)

Do you have access to the internet and feel comfortable using it?

Over the next year, what do you think are the top three issues (from the list below) that will affect your household the most?

In addition to advice, we can also offer the following services; please tick the 1 that interests you the most.

What is your age?

Do you class yourself as having a disability or long term health condition?

Which of the following categories best describes your employment status?

Please add any additional comments or suggestions for our service.

Page 1

Are you or have you ever been a client of Citizens Advice?

Are you or have you ever been a client of Citizens Advice?

If you've used our services, why did you choose Citizens Advice to help you?

How did you hear about Citizens Advice and the services we offer? Please tick all that apply.

How would you like to be able to get advice? (Tick up to 2 )

When is the best time for you to contact us? (Tick only 1 box)

Do you have access to the internet and feel comfortable using it?

Over the next year, what do you think are the top three issues (from the list below) that will affect your household the most?

In addition to advice, we can also offer the following services; please tick the 1 that interests you the most.

What is your age?

Do you class yourself as having a disability or long term health condition?

Which of the following categories best describes your employment status?

Please add any additional comments or suggestions for our service.