Navigating Workplace Norms 101

1. Navigating Workplace Norms 101

Read the following items below and select the response that best answers the question:

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1. Name

2. Email address

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3. True or False: Workplace norms are a reflection of right and wrong ways to work. *

True
False

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4. Which of the following is NOT a best practice when trying to identify workplace norms in a new setting?
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Asking your manager for clarity around specific expectations
Seeking out a mentor at work to support you in learning the norms
Trying different ways of doing a task at work until one finally seems to fit the workplace norms
Observing successful team members and emulating their best practices

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5. Read the scenarios below and select the best response.
Apprentice A has been hard at work for their first several weeks on the job at their company, but received some feedback from their manager that their email communication was “not adhering to the communication norms we tend to follow as a company.” “ Apprentice A is confused and unsure of what this feedback means. What would their best course of action be?
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Respond to the manager asking for clarity regarding email communication norms and ask for a meeting if needed to discuss more in depth.
Re-read every email they received from higher-ranking team members to try and identify how to best communicate in the future.
Forward the email to another apprentice and share your frustration with them.
Put the feedback behind you and start fresh the following day.

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6. Read the scenarios below and select the best response.
Prior to starting his apprenticeship, apprentice B made sure to investigate and interrogate his own ideas of professionalism. As soon as he started work, he made sure to ask his manager to clarify and align on ideal workplace and professional norms. Despite all this, he feels like he’s confused on what is professional at work. For example, the other day someone came into work wearing a baseball cap into the office, despite the dress code being business professional. What advice would you give this apprentice? *

Start wearing baseball caps to work- workplace norms are subjective and open to interpretation.
Send an email to the HR department and name the coworker who came into work wearing the baseball cap.
Ask to meet with this colleague and ask what they view as professional.
Meet with your manager to revisit the dress code at work and come up with clear and specific examples to adhere to.

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7. Respond to the following prompts in 2-3 sentences max in the space provided.
How do you feel about your current level of comfort and ability with navigating workplace norms? Where do you feel confident? Where do you need more support?
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