About your answers
We’ll use your answers to help improve the service. Please do not share personal information in your answers. All information you provide will be treated in confidence and your answers won’t be shared outside The Ministry of Justice.
About your personal information
If you want to participate in future research we will ask you for some personal information so that we can contact you. Findings produced from this research will not contain any personal information. You can read about how we look after your personal information. This survey has been created on SmartSurvey. View the SmartSurvey privacy notice.
If you require helpdesk support please contact
Case enquiries
Telephone: 0300 200 2020
9am to 5pm, Monday to Friday (excluding bank holidays)
Technical support on Apply for Criminal Legal Aid
Email: apply-for-criminal-legal-aid@justice.gov.uk
1. Were you able to do what you needed today?
2. How easy or difficult was it to use this service?
3. What do you think about the amount of time it took you to use this service?
4. Overall, how satisfied were you with this service?
5. Do you have any other feedback or suggestions on how we could improve this service?
6. If you are happy to be contacted for future research opportunities with the LAA, please provide your contact details.