The Cumberland - Mortgage Payment Deferral Survey

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1. Thinking of the mortgage payment deferral process, how satisfied were you with our initial response in terms of: *

Very dissatisfiedDissatisfiedNeutralSatisfiedVery satisfied
How easy it was to contact us
Our speed of response after you initially contacted us
How supported you felt
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2. Did we understand your issue and respond accordingly? *

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3. Did you feel supported at each point of contact throughout the process? *

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4. Were our web forms on the website easy to understand? *

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5. Were our communications clear? *

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6. After your interactions with The Cumberland throughout the payment deferral process, do you feel: *

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7. Overall, how would you rate your payment deferral experience with us? *

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8. Is there any further feedback that you would like to add about your experience?