Customer involvement activity sign-up
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You can have your say about the services that we provide and get involved to help us improve them. There are lots of ways you can get involved and make a difference. By becoming a resident volunteer, you can:
Help to improve the services you receive
Use your experience to make things better for others
Meet new people and join a community of resident volunteers
Develop new skills and build your confidence
Help to build a better relationship between us and our customers.
Please complete the following questions to let us know what interests you.
Please let us know what activities you're interested in. Once we receive this form we'll contact you with some more information. Don't worry - you're not committing to anything here.
Customer Voice - are resident volunteers that work in partnership with Hyde’s senior managers. They look closely at Hyde’s performance and find ways for services to be improved for everyone. You would need to attend at least four evening meetings a year (online and/or in person when possible).
Home Ownership Panel – are customer volunteers that work in partnership with Hyde’s Home Ownership managers. They listen to other home owners’ feedback and find ways for services to be improved for all. You would need to attend up to eight evening meetings a year (online and/or in person when possible).
Resident Inspection Team – are resident volunteers that ‘inspect’ Hyde’s services to see how well they are working. They organise 4 inspections a year. Each inspection has at least 5 meetings (online and/or in person when possible) as well as other activities. You wouldn't have to take part in every inspection.
Choosing suppliers and contractors - you can be involved in picking which companies we use - this is known as ‘procurement'. This can include project group meetings, scoring applications, open days and interviews. You could choose which projects you're involved in.
Choosing staff - you can join staff interview panels. This means you would help to choose which questions are going to be asked, sit in the interview and ask the questions (with a current member of staff), 'score’ the answers given during the interview and help to decide who should be offered the job
Complaints Panel - is a group of residents that meet with staff that deliver the complaints service. Meetings are relatively informal, around every 2 months and online.
Complaints Board – members work alongside directors and senior managers to provide a customer viewpoint. You would need to attend one meeting every two months (online and/or in person). Please note that places are now filled for this year, so these expressions of interest are for September 2021 onwards.