Deaf Community Survey

Healthwatch Leicester and Healthwatch Leicestershire are here to listen to your experiences with health and social care services. We want to hear from people in Leicester and Leicestershire who are Deaf or hard of hearing. Your feedback will help improve these services.

If you need help with this survey or have any questions, please contact us at 0116 257 4999 or email enquiries@healthwatchll.com.

Privacy Statement
Your feedback is anonymous. We will not ask for your name, and you cannot be identified. Any personal data collected will be used to understand patient experiences better and improve services. Read our Privacy Statement.

1. Do you consider yourself:

Deaf
Hard of hearing
Neither

2. Have you used any NHS health services in the last two years?

Yes
No
I don't know

3. How happy or unhappy were you with the health services you used?

	Not used	Very happy	Somewhat happy	Neither happy or unhappy	Somewhat unhappy	Very unhappy
GP Practice	GP Practice Not used	GP Practice Very happy	GP Practice Somewhat happy	GP Practice Neither happy or unhappy	GP Practice Somewhat unhappy	GP Practice Very unhappy
Dentist	Dentist Not used	Dentist Very happy	Dentist Somewhat happy	Dentist Neither happy or unhappy	Dentist Somewhat unhappy	Dentist Very unhappy
Mental Health services	Mental Health services Not used	Mental Health services Very happy	Mental Health services Somewhat happy	Mental Health services Neither happy or unhappy	Mental Health services Somewhat unhappy	Mental Health services Very unhappy
Optician	Optician Not used	Optician Very happy	Optician Somewhat happy	Optician Neither happy or unhappy	Optician Somewhat unhappy	Optician Very unhappy
A&E	A&E Not used	A&E Very happy	A&E Somewhat happy	A&E Neither happy or unhappy	A&E Somewhat unhappy	A&E Very unhappy
Hospital Appointments	Hospital Appointments Not used	Hospital Appointments Very happy	Hospital Appointments Somewhat happy	Hospital Appointments Neither happy or unhappy	Hospital Appointments Somewhat unhappy	Hospital Appointments Very unhappy
Hospital inpatients	Hospital inpatients Not used	Hospital inpatients Very happy	Hospital inpatients Somewhat happy	Hospital inpatients Neither happy or unhappy	Hospital inpatients Somewhat unhappy	Hospital inpatients Very unhappy
Ambulance	Ambulance Not used	Ambulance Very happy	Ambulance Somewhat happy	Ambulance Neither happy or unhappy	Ambulance Somewhat unhappy	Ambulance Very unhappy
Audiology	Audiology Not used	Audiology Very happy	Audiology Somewhat happy	Audiology Neither happy or unhappy	Audiology Somewhat unhappy	Audiology Very unhappy
Walk-in Centre	Walk-in Centre Not used	Walk-in Centre Very happy	Walk-in Centre Somewhat happy	Walk-in Centre Neither happy or unhappy	Walk-in Centre Somewhat unhappy	Walk-in Centre Very unhappy
NHS Choices	NHS Choices Not used	NHS Choices Very happy	NHS Choices Somewhat happy	NHS Choices Neither happy or unhappy	NHS Choices Somewhat unhappy	NHS Choices Very unhappy
Chemist/Pharmacy	Chemist/Pharmacy Not used	Chemist/Pharmacy Very happy	Chemist/Pharmacy Somewhat happy	Chemist/Pharmacy Neither happy or unhappy	Chemist/Pharmacy Somewhat unhappy	Chemist/Pharmacy Very unhappy
NHS 111	NHS 111 Not used	NHS 111 Very happy	NHS 111 Somewhat happy	NHS 111 Neither happy or unhappy	NHS 111 Somewhat unhappy	NHS 111 Very unhappy

Please share your experience (positive or negative)

4. How do you communicate with health professionals, (e.g. receptionist or doctor)? (Select all that apply)

BSL Interpreter– if available/ booked
Writing paper
With help from family
Webcam/ online (e.g Zoom/ Teams)
SMS/Text messages
Could not talk to them
I don’t need any help to communicate with healthcare professionals
Could not talk to them – as no interpreter was booked I could not talk to them
Other i.e. lip reading (Please specify):

5. How do you book an interpreter for your appointments if needed?

	Doctors	Hospital - Outpatients	Urgent Care / Emergency Department	Chemist	Dentist	Optician
Direct via iNet Interpreting or Action Deafness (self referral)	Direct via iNet Interpreting or Action Deafness (self referral) Doctors	Direct via iNet Interpreting or Action Deafness (self referral) Hospital - Outpatients	Direct via iNet Interpreting or Action Deafness (self referral) Urgent Care / Emergency Department	Direct via iNet Interpreting or Action Deafness (self referral) Chemist	Direct via iNet Interpreting or Action Deafness (self referral) Dentist	Direct via iNet Interpreting or Action Deafness (self referral) Optician
By video call	By video call Doctors	By video call Hospital - Outpatients	By video call Urgent Care / Emergency Department	By video call Chemist	By video call Dentist	By video call Optician
By visiting the centre	By visiting the centre Doctors	By visiting the centre Hospital - Outpatients	By visiting the centre Urgent Care / Emergency Department	By visiting the centre Chemist	By visiting the centre Dentist	By visiting the centre Optician
Ask hospital or surgery to book it	Ask hospital or surgery to book it Doctors	Ask hospital or surgery to book it Hospital - Outpatients	Ask hospital or surgery to book it Urgent Care / Emergency Department	Ask hospital or surgery to book it Chemist	Ask hospital or surgery to book it Dentist	Ask hospital or surgery to book it Optician
Ask family or friends to do it	Ask family or friends to do it Doctors	Ask family or friends to do it Hospital - Outpatients	Ask family or friends to do it Urgent Care / Emergency Department	Ask family or friends to do it Chemist	Ask family or friends to do it Dentist	Ask family or friends to do it Optician
I don't use a BSL interpreter	I don't use a BSL interpreter Doctors	I don't use a BSL interpreter Hospital - Outpatients	I don't use a BSL interpreter Urgent Care / Emergency Department	I don't use a BSL interpreter Chemist	I don't use a BSL interpreter Dentist	I don't use a BSL interpreter Optician

Comment:

6. During the COVID-19 pandemic, how easy or difficult was it for you to access the healthcare services you needed?

Additional comments: