Who is Healthwatch Norfolk?

Healthwatch Norfolk is the independent voice for patients and service users in the county. We gather your views of health and social care services to ensure they are heard by the people in charge.

What is this survey about?

We are working with Norfolk and Waveney Integrated Care Board (ICB) to find out how patients in Norfolk and Waveney digitally access and attend primary care appointments with doctors and other healthcare professionals.

We would like to know  more about your experiences of using your digital tools (for example your doctors' surgery website, the NHS app or the Airmid and Patient Access Apps) to:

     make appointments
⚫     attend appointments at your doctors’ surgery
     seek information and advice about healthcare
     order repeat prescriptions
     access any other information, advice, or support from your doctors' surgery

The survey will take around 10 minutes to complete.

If you would prefer to do this survey with us over the phone, please call Healthwatch Norfolk on 01953 856029 and we will arrange a time to ring you back to complete the survey.

How the survey results will be used

Survey responses are being collected and analysed by Healthwatch Norfolk. You can read our full privacy policy at:

All responses will be anonymous and will be used to make recommendations to health and social care providers. The report will also be publicly available on our website and may be used in other Healthwatch Norfolk communications.

Want to keep in touch?

To stay up to date with what we are doing at Healthwatch, you can sign up to our newsletter via our website: www.healthwatchnorfolk.co.uk

If you do not use email, you can call Healthwatch Norfolk on 01953 856029 to ask to receive our newsletter via post.

Please note that questions marked with an asterisk (*) require responses.

Survey Closing date: 2nd January 2024

Please tick the box here to confirm that you have read and understood the privacy policy: *


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