This survey is for people who were admitted to inpatient (bedded) general rehabilitation wards between July 2024 and July 2025, as well as their relatives and carers who supported them during their stay at one of the following rehabilitation facilities:
- Alder Ward - Norwich Community Hospital
- Foxley Ward - Dereham Hospital
- North Walsham and District War Memorial Hospital
- Ogden Court Community Hospital - Wymondham
- Pineheath Ward - Kelling Hospital
- Swaffham Community Hospital
- Willow Therapy Unit - Norwich Community Hospital.
Who is Healthwatch Norfolk?
Healthwatch Norfolk is the independent voice for patients, service users and Carers in the county. We use feedback from people to shape the future of local health and care services.
What is this survey about?
Healthwatch Norfolk is working with Norfolk Community Health and Care (NCHC) NHS Trust to review their general rehabilitation service in community hospitals across Norfolk. We want to hear from patients, their relatives and carers, about their experiences, including:
- The ward environment,
- The quality of the nursing care and therapy
- Planning to leave the community hospital and
- Care after leaving hospital.
Your feedback will help us understand what is working well and where improvements are needed, so the rehabilitation service can better meet the needs of the people who use it.
The survey will take 15-20 minutes to complete. Some questions are optional.
If you would prefer to do this survey with us over the phone, please call Healthwatch Norfolk on 01953 856029 and we will arrange a time to ring you back to complete the survey. Alternatively, please email: enquiries@healthwatchnorfolk.co.uk to receive the survey in alternative formats, including Easy Read, large print or in different languages.
How the survey results will be used
Survey responses are being collected and analysed by Healthwatch Norfolk. You can read our privacy policy at: www.healthwatchnorfolk.co.uk/about-us/privacy-statement.
All responses will be anonymous. The survey findings will be used to make recommendations to NCHC on how to improve the inpatient general rehabilitation service, as part of a project report. The report will be publicly available on our website and may be used in other Healthwatch Norfolk communications.
Survey closing date: 10 August 2025
Please note that questions marked with an asterisk (*) require responses.
Everyone who completes the survey in full
will be entered into a draw to win one of five £50 Tesco vouchers.
The draw will take place at the end of August 2025.