User survey 2025: Rare & Inherited Disease Laboratory, Specialist Integrated Haematological Malignancy Diagnostic Service - Acquired Genomics (SIHMD-AG) and Neurogenetics Laboratory, NHS North Thames Genomic Laboratory Hub

1. Please indicate the type of referral you send to our laboratories (tick all that apply) *

2. How often do you contact the laboratories by means of: *

	Often	Sometimes	Rarely	Never
Telephone	Telephone Often	Telephone Sometimes	Telephone Rarely	Telephone Never
Email to gos-tr.norththamesgenomics@nhs.net or genetics.lab@gosh.nhs.uk	Email to gos-tr.norththamesgenomics@nhs.net or genetics.lab@gosh.nhs.uk Often	Email to gos-tr.norththamesgenomics@nhs.net or genetics.lab@gosh.nhs.uk Sometimes	Email to gos-tr.norththamesgenomics@nhs.net or genetics.lab@gosh.nhs.uk Rarely	Email to gos-tr.norththamesgenomics@nhs.net or genetics.lab@gosh.nhs.uk Never
Email directly to a specific member of staff	Email directly to a specific member of staff Often	Email directly to a specific member of staff Sometimes	Email directly to a specific member of staff Rarely	Email directly to a specific member of staff Never
Email to a specific lab team email address	Email to a specific lab team email address Often	Email to a specific lab team email address Sometimes	Email to a specific lab team email address Rarely	Email to a specific lab team email address Never
EPIC-based communication e.g. in-basket (internal - GOSH referrals only)	EPIC-based communication e.g. in-basket (internal - GOSH referrals only) Often	EPIC-based communication e.g. in-basket (internal - GOSH referrals only) Sometimes	EPIC-based communication e.g. in-basket (internal - GOSH referrals only) Rarely	EPIC-based communication e.g. in-basket (internal - GOSH referrals only) Never
PMU Enquiries (PMU.Enquiries@gosh.nhs.uk or gos-tr.pmu@nhs.net)	PMU Enquiries (PMU.Enquiries@gosh.nhs.uk or gos-tr.pmu@nhs.net) Often	PMU Enquiries (PMU.Enquiries@gosh.nhs.uk or gos-tr.pmu@nhs.net) Sometimes	PMU Enquiries (PMU.Enquiries@gosh.nhs.uk or gos-tr.pmu@nhs.net) Rarely	PMU Enquiries (PMU.Enquiries@gosh.nhs.uk or gos-tr.pmu@nhs.net) Never
I use different ways to contact the lab (please specify in the comment box)	I use different ways to contact the lab (please specify in the comment box) Often	I use different ways to contact the lab (please specify in the comment box) Sometimes	I use different ways to contact the lab (please specify in the comment box) Rarely	I use different ways to contact the lab (please specify in the comment box) Never

Comment for other means of communication with the lab

3. Please score our key performance criteria for selecting one option for each item: *

	SCORE 1 (VERY POOR)	2	3	4	5	6	7	8	9	SCORE 10 (EXCELLENT)
How easy is it to contact the laboratories?	How easy is it to contact the laboratories? SCORE 1 (VERY POOR)	How easy is it to contact the laboratories? 2	How easy is it to contact the laboratories? 3	How easy is it to contact the laboratories? 4	How easy is it to contact the laboratories? 5	How easy is it to contact the laboratories? 6	How easy is it to contact the laboratories? 7	How easy is it to contact the laboratories? 8	How easy is it to contact the laboratories? 9	How easy is it to contact the laboratories? SCORE 10 (EXCELLENT)
Is the WGS form (designed by NHSE) clear and easy to use?	Is the WGS form (designed by NHSE) clear and easy to use? SCORE 1 (VERY POOR)	Is the WGS form (designed by NHSE) clear and easy to use? 2	Is the WGS form (designed by NHSE) clear and easy to use? 3	Is the WGS form (designed by NHSE) clear and easy to use? 4	Is the WGS form (designed by NHSE) clear and easy to use? 5	Is the WGS form (designed by NHSE) clear and easy to use? 6	Is the WGS form (designed by NHSE) clear and easy to use? 7	Is the WGS form (designed by NHSE) clear and easy to use? 8	Is the WGS form (designed by NHSE) clear and easy to use? 9	Is the WGS form (designed by NHSE) clear and easy to use? SCORE 10 (EXCELLENT)
Is the non-WGS form (prenatal or postnatal) clear and easy to use?	Is the non-WGS form (prenatal or postnatal) clear and easy to use? SCORE 1 (VERY POOR)	Is the non-WGS form (prenatal or postnatal) clear and easy to use? 2	Is the non-WGS form (prenatal or postnatal) clear and easy to use? 3	Is the non-WGS form (prenatal or postnatal) clear and easy to use? 4	Is the non-WGS form (prenatal or postnatal) clear and easy to use? 5	Is the non-WGS form (prenatal or postnatal) clear and easy to use? 6	Is the non-WGS form (prenatal or postnatal) clear and easy to use? 7	Is the non-WGS form (prenatal or postnatal) clear and easy to use? 8	Is the non-WGS form (prenatal or postnatal) clear and easy to use? 9	Is the non-WGS form (prenatal or postnatal) clear and easy to use? SCORE 10 (EXCELLENT)
Once in contact, how helpful are the staff?	Once in contact, how helpful are the staff? SCORE 1 (VERY POOR)	Once in contact, how helpful are the staff? 2	Once in contact, how helpful are the staff? 3	Once in contact, how helpful are the staff? 4	Once in contact, how helpful are the staff? 5	Once in contact, how helpful are the staff? 6	Once in contact, how helpful are the staff? 7	Once in contact, how helpful are the staff? 8	Once in contact, how helpful are the staff? 9	Once in contact, how helpful are the staff? SCORE 10 (EXCELLENT)
Please rate the quality (usefulness) of information you receive.	Please rate the quality (usefulness) of information you receive. SCORE 1 (VERY POOR)	Please rate the quality (usefulness) of information you receive. 2	Please rate the quality (usefulness) of information you receive. 3	Please rate the quality (usefulness) of information you receive. 4	Please rate the quality (usefulness) of information you receive. 5	Please rate the quality (usefulness) of information you receive. 6	Please rate the quality (usefulness) of information you receive. 7	Please rate the quality (usefulness) of information you receive. 8	Please rate the quality (usefulness) of information you receive. 9	Please rate the quality (usefulness) of information you receive. SCORE 10 (EXCELLENT)
Are our reports clear and relevant?	Are our reports clear and relevant? SCORE 1 (VERY POOR)	Are our reports clear and relevant? 2	Are our reports clear and relevant? 3	Are our reports clear and relevant? 4	Are our reports clear and relevant? 5	Are our reports clear and relevant? 6	Are our reports clear and relevant? 7	Are our reports clear and relevant? 8	Are our reports clear and relevant? 9	Are our reports clear and relevant? SCORE 10 (EXCELLENT)
Are our reporting times satisfactory for URGENT molecular work? NHS England (NHSE) guidelines for molecular genetic tests: 3 days prenatal, urgent haemato-oncology, solid cancer FISH ,common aneuploidy testing (note GOSH laboratory does not perform this testing, samples are sent to GSST) 7 days urgent Haemato-oncology karyotyping 14 days PCR-based tests for predicative testing and confirmation of neonatal results, urgent family mutation / recurrent nutation tests, mutation specific molecular pathology tests, NGS panels for molecular pathology referrals (paeds) 21 days urgent panel and exomes for relevant indications, NIPD, standards haemato-oncology karyotyping, NGS panels for Haemato-oncology referrals, NGS panels for molecular pathology referrals;	Are our reporting times satisfactory for URGENT molecular work? NHS England (NHSE) guidelines for molecular genetic tests: 3 days prenatal, urgent haemato-oncology, solid cancer FISH ,common aneuploidy testing (note GOSH laboratory does not perform this testing, samples are sent to GSST) 7 days urgent Haemato-oncology karyotyping 14 days PCR-based tests for predicative testing and confirmation of neonatal results, urgent family mutation / recurrent nutation tests, mutation specific molecular pathology tests, NGS panels for molecular pathology referrals (paeds) 21 days urgent panel and exomes for relevant indications, NIPD, standards haemato-oncology karyotyping, NGS panels for Haemato-oncology referrals, NGS panels for molecular pathology referrals; SCORE 1 (VERY POOR)	Are our reporting times satisfactory for URGENT molecular work? NHS England (NHSE) guidelines for molecular genetic tests: 3 days prenatal, urgent haemato-oncology, solid cancer FISH ,common aneuploidy testing (note GOSH laboratory does not perform this testing, samples are sent to GSST) 7 days urgent Haemato-oncology karyotyping 14 days PCR-based tests for predicative testing and confirmation of neonatal results, urgent family mutation / recurrent nutation tests, mutation specific molecular pathology tests, NGS panels for molecular pathology referrals (paeds) 21 days urgent panel and exomes for relevant indications, NIPD, standards haemato-oncology karyotyping, NGS panels for Haemato-oncology referrals, NGS panels for molecular pathology referrals; 2	Are our reporting times satisfactory for URGENT molecular work? NHS England (NHSE) guidelines for molecular genetic tests: 3 days prenatal, urgent haemato-oncology, solid cancer FISH ,common aneuploidy testing (note GOSH laboratory does not perform this testing, samples are sent to GSST) 7 days urgent Haemato-oncology karyotyping 14 days PCR-based tests for predicative testing and confirmation of neonatal results, urgent family mutation / recurrent nutation tests, mutation specific molecular pathology tests, NGS panels for molecular pathology referrals (paeds) 21 days urgent panel and exomes for relevant indications, NIPD, standards haemato-oncology karyotyping, NGS panels for Haemato-oncology referrals, NGS panels for molecular pathology referrals; 3	Are our reporting times satisfactory for URGENT molecular work? NHS England (NHSE) guidelines for molecular genetic tests: 3 days prenatal, urgent haemato-oncology, solid cancer FISH ,common aneuploidy testing (note GOSH laboratory does not perform this testing, samples are sent to GSST) 7 days urgent Haemato-oncology karyotyping 14 days PCR-based tests for predicative testing and confirmation of neonatal results, urgent family mutation / recurrent nutation tests, mutation specific molecular pathology tests, NGS panels for molecular pathology referrals (paeds) 21 days urgent panel and exomes for relevant indications, NIPD, standards haemato-oncology karyotyping, NGS panels for Haemato-oncology referrals, NGS panels for molecular pathology referrals; 4	Are our reporting times satisfactory for URGENT molecular work? NHS England (NHSE) guidelines for molecular genetic tests: 3 days prenatal, urgent haemato-oncology, solid cancer FISH ,common aneuploidy testing (note GOSH laboratory does not perform this testing, samples are sent to GSST) 7 days urgent Haemato-oncology karyotyping 14 days PCR-based tests for predicative testing and confirmation of neonatal results, urgent family mutation / recurrent nutation tests, mutation specific molecular pathology tests, NGS panels for molecular pathology referrals (paeds) 21 days urgent panel and exomes for relevant indications, NIPD, standards haemato-oncology karyotyping, NGS panels for Haemato-oncology referrals, NGS panels for molecular pathology referrals; 5	Are our reporting times satisfactory for URGENT molecular work? NHS England (NHSE) guidelines for molecular genetic tests: 3 days prenatal, urgent haemato-oncology, solid cancer FISH ,common aneuploidy testing (note GOSH laboratory does not perform this testing, samples are sent to GSST) 7 days urgent Haemato-oncology karyotyping 14 days PCR-based tests for predicative testing and confirmation of neonatal results, urgent family mutation / recurrent nutation tests, mutation specific molecular pathology tests, NGS panels for molecular pathology referrals (paeds) 21 days urgent panel and exomes for relevant indications, NIPD, standards haemato-oncology karyotyping, NGS panels for Haemato-oncology referrals, NGS panels for molecular pathology referrals; 6	Are our reporting times satisfactory for URGENT molecular work? NHS England (NHSE) guidelines for molecular genetic tests: 3 days prenatal, urgent haemato-oncology, solid cancer FISH ,common aneuploidy testing (note GOSH laboratory does not perform this testing, samples are sent to GSST) 7 days urgent Haemato-oncology karyotyping 14 days PCR-based tests for predicative testing and confirmation of neonatal results, urgent family mutation / recurrent nutation tests, mutation specific molecular pathology tests, NGS panels for molecular pathology referrals (paeds) 21 days urgent panel and exomes for relevant indications, NIPD, standards haemato-oncology karyotyping, NGS panels for Haemato-oncology referrals, NGS panels for molecular pathology referrals; 7	Are our reporting times satisfactory for URGENT molecular work? NHS England (NHSE) guidelines for molecular genetic tests: 3 days prenatal, urgent haemato-oncology, solid cancer FISH ,common aneuploidy testing (note GOSH laboratory does not perform this testing, samples are sent to GSST) 7 days urgent Haemato-oncology karyotyping 14 days PCR-based tests for predicative testing and confirmation of neonatal results, urgent family mutation / recurrent nutation tests, mutation specific molecular pathology tests, NGS panels for molecular pathology referrals (paeds) 21 days urgent panel and exomes for relevant indications, NIPD, standards haemato-oncology karyotyping, NGS panels for Haemato-oncology referrals, NGS panels for molecular pathology referrals; 8	Are our reporting times satisfactory for URGENT molecular work? NHS England (NHSE) guidelines for molecular genetic tests: 3 days prenatal, urgent haemato-oncology, solid cancer FISH ,common aneuploidy testing (note GOSH laboratory does not perform this testing, samples are sent to GSST) 7 days urgent Haemato-oncology karyotyping 14 days PCR-based tests for predicative testing and confirmation of neonatal results, urgent family mutation / recurrent nutation tests, mutation specific molecular pathology tests, NGS panels for molecular pathology referrals (paeds) 21 days urgent panel and exomes for relevant indications, NIPD, standards haemato-oncology karyotyping, NGS panels for Haemato-oncology referrals, NGS panels for molecular pathology referrals; 9	Are our reporting times satisfactory for URGENT molecular work? NHS England (NHSE) guidelines for molecular genetic tests: 3 days prenatal, urgent haemato-oncology, solid cancer FISH ,common aneuploidy testing (note GOSH laboratory does not perform this testing, samples are sent to GSST) 7 days urgent Haemato-oncology karyotyping 14 days PCR-based tests for predicative testing and confirmation of neonatal results, urgent family mutation / recurrent nutation tests, mutation specific molecular pathology tests, NGS panels for molecular pathology referrals (paeds) 21 days urgent panel and exomes for relevant indications, NIPD, standards haemato-oncology karyotyping, NGS panels for Haemato-oncology referrals, NGS panels for molecular pathology referrals; SCORE 10 (EXCELLENT)
Are our reporting times for routine molecular work satisfactory? 42 days NGS (small gene panel (10 genes) and WGS) 42 days non-urgent targeted tests	Are our reporting times for routine molecular work satisfactory? 42 days NGS (small gene panel (10 genes) and WGS) 42 days non-urgent targeted tests SCORE 1 (VERY POOR)	Are our reporting times for routine molecular work satisfactory? 42 days NGS (small gene panel (10 genes) and WGS) 42 days non-urgent targeted tests 2	Are our reporting times for routine molecular work satisfactory? 42 days NGS (small gene panel (10 genes) and WGS) 42 days non-urgent targeted tests 3	Are our reporting times for routine molecular work satisfactory? 42 days NGS (small gene panel (10 genes) and WGS) 42 days non-urgent targeted tests 4	Are our reporting times for routine molecular work satisfactory? 42 days NGS (small gene panel (10 genes) and WGS) 42 days non-urgent targeted tests 5	Are our reporting times for routine molecular work satisfactory? 42 days NGS (small gene panel (10 genes) and WGS) 42 days non-urgent targeted tests 6	Are our reporting times for routine molecular work satisfactory? 42 days NGS (small gene panel (10 genes) and WGS) 42 days non-urgent targeted tests 7	Are our reporting times for routine molecular work satisfactory? 42 days NGS (small gene panel (10 genes) and WGS) 42 days non-urgent targeted tests 8	Are our reporting times for routine molecular work satisfactory? 42 days NGS (small gene panel (10 genes) and WGS) 42 days non-urgent targeted tests 9	Are our reporting times for routine molecular work satisfactory? 42 days NGS (small gene panel (10 genes) and WGS) 42 days non-urgent targeted tests SCORE 10 (EXCELLENT)
Are our reporting times for URGENT cytogenetic work satisfactory? NHS England (NHSE) Guidelines for cytogenetic tests: 14 days microarray for prenatal / urgent postnatal (e.g. neonatal referrals), urgent Haemato-oncology karyotyping; 42 days standards paediatric microarray, postnatal karyotyping (e.g. fertility or familial microarray follow-up)	Are our reporting times for URGENT cytogenetic work satisfactory? NHS England (NHSE) Guidelines for cytogenetic tests: 14 days microarray for prenatal / urgent postnatal (e.g. neonatal referrals), urgent Haemato-oncology karyotyping; 42 days standards paediatric microarray, postnatal karyotyping (e.g. fertility or familial microarray follow-up) SCORE 1 (VERY POOR)	Are our reporting times for URGENT cytogenetic work satisfactory? NHS England (NHSE) Guidelines for cytogenetic tests: 14 days microarray for prenatal / urgent postnatal (e.g. neonatal referrals), urgent Haemato-oncology karyotyping; 42 days standards paediatric microarray, postnatal karyotyping (e.g. fertility or familial microarray follow-up) 2	Are our reporting times for URGENT cytogenetic work satisfactory? NHS England (NHSE) Guidelines for cytogenetic tests: 14 days microarray for prenatal / urgent postnatal (e.g. neonatal referrals), urgent Haemato-oncology karyotyping; 42 days standards paediatric microarray, postnatal karyotyping (e.g. fertility or familial microarray follow-up) 3	Are our reporting times for URGENT cytogenetic work satisfactory? NHS England (NHSE) Guidelines for cytogenetic tests: 14 days microarray for prenatal / urgent postnatal (e.g. neonatal referrals), urgent Haemato-oncology karyotyping; 42 days standards paediatric microarray, postnatal karyotyping (e.g. fertility or familial microarray follow-up) 4	Are our reporting times for URGENT cytogenetic work satisfactory? NHS England (NHSE) Guidelines for cytogenetic tests: 14 days microarray for prenatal / urgent postnatal (e.g. neonatal referrals), urgent Haemato-oncology karyotyping; 42 days standards paediatric microarray, postnatal karyotyping (e.g. fertility or familial microarray follow-up) 5	Are our reporting times for URGENT cytogenetic work satisfactory? NHS England (NHSE) Guidelines for cytogenetic tests: 14 days microarray for prenatal / urgent postnatal (e.g. neonatal referrals), urgent Haemato-oncology karyotyping; 42 days standards paediatric microarray, postnatal karyotyping (e.g. fertility or familial microarray follow-up) 6	Are our reporting times for URGENT cytogenetic work satisfactory? NHS England (NHSE) Guidelines for cytogenetic tests: 14 days microarray for prenatal / urgent postnatal (e.g. neonatal referrals), urgent Haemato-oncology karyotyping; 42 days standards paediatric microarray, postnatal karyotyping (e.g. fertility or familial microarray follow-up) 7	Are our reporting times for URGENT cytogenetic work satisfactory? NHS England (NHSE) Guidelines for cytogenetic tests: 14 days microarray for prenatal / urgent postnatal (e.g. neonatal referrals), urgent Haemato-oncology karyotyping; 42 days standards paediatric microarray, postnatal karyotyping (e.g. fertility or familial microarray follow-up) 8	Are our reporting times for URGENT cytogenetic work satisfactory? NHS England (NHSE) Guidelines for cytogenetic tests: 14 days microarray for prenatal / urgent postnatal (e.g. neonatal referrals), urgent Haemato-oncology karyotyping; 42 days standards paediatric microarray, postnatal karyotyping (e.g. fertility or familial microarray follow-up) 9	Are our reporting times for URGENT cytogenetic work satisfactory? NHS England (NHSE) Guidelines for cytogenetic tests: 14 days microarray for prenatal / urgent postnatal (e.g. neonatal referrals), urgent Haemato-oncology karyotyping; 42 days standards paediatric microarray, postnatal karyotyping (e.g. fertility or familial microarray follow-up) SCORE 10 (EXCELLENT)
Are our reporting times for routine cytogenetic work satisfactory?	Are our reporting times for routine cytogenetic work satisfactory? SCORE 1 (VERY POOR)	Are our reporting times for routine cytogenetic work satisfactory? 2	Are our reporting times for routine cytogenetic work satisfactory? 3	Are our reporting times for routine cytogenetic work satisfactory? 4	Are our reporting times for routine cytogenetic work satisfactory? 5	Are our reporting times for routine cytogenetic work satisfactory? 6	Are our reporting times for routine cytogenetic work satisfactory? 7	Are our reporting times for routine cytogenetic work satisfactory? 8	Are our reporting times for routine cytogenetic work satisfactory? 9	Are our reporting times for routine cytogenetic work satisfactory? SCORE 10 (EXCELLENT)
Overall, how would you rate the diagnostic service?	Overall, how would you rate the diagnostic service? SCORE 1 (VERY POOR)	Overall, how would you rate the diagnostic service? 2	Overall, how would you rate the diagnostic service? 3	Overall, how would you rate the diagnostic service? 4	Overall, how would you rate the diagnostic service? 5	Overall, how would you rate the diagnostic service? 6	Overall, how would you rate the diagnostic service? 7	Overall, how would you rate the diagnostic service? 8	Overall, how would you rate the diagnostic service? 9	Overall, how would you rate the diagnostic service? SCORE 10 (EXCELLENT)

Please provide any comments if you wish to do so

4. Comments about our website Home - North Thames GMS : North Thames GMS (norththamesgenomics.nhs.uk) *

	YES	NO	NOT SURE
Are the laboratory contact details easy to find?	Are the laboratory contact details easy to find? YES	Are the laboratory contact details easy to find? NO	Are the laboratory contact details easy to find? NOT SURE
Are the lists of available tests easily accessible?	Are the lists of available tests easily accessible? YES	Are the lists of available tests easily accessible? NO	Are the lists of available tests easily accessible? NOT SURE
Is the referral process clear?	Is the referral process clear? YES	Is the referral process clear? NO	Is the referral process clear? NOT SURE
Is the request form easily obtainable?	Is the request form easily obtainable? YES	Is the request form easily obtainable? NO	Is the request form easily obtainable? NOT SURE
How easy is it to find requirements/forms and specific contacts for WGS?	How easy is it to find requirements/forms and specific contacts for WGS? YES	How easy is it to find requirements/forms and specific contacts for WGS? NO	How easy is it to find requirements/forms and specific contacts for WGS? NOT SURE
Other (please specify in the comment box)	Other (please specify in the comment box) YES	Other (please specify in the comment box) NO	Other (please specify in the comment box) NOT SURE

Please provide any comments if you wish to do so

5. Outreach is the GOSH platform for issuing laboratory reports via an electronic portal linked to a nominated departmental email address. Do you use Outreach (GOSH platform for sending reports to a nominated email address for our users)? *

If you answered No and wish to be given access to Outreach, please provide your email address and full name