How are your health and care services?

Healthwatch North Tyneside is an independent charity dedicated to helping make local health and care services better for you. We do this by finding out your views and experiences of health and care services and feeding back to the people designing and delivering services so they can be improved.

We want to celebrate the North Tyneside services providing excellent care while also finding out what can be improved. To do this, we need feedback from you.

Share your experiences of local services in the last 12 months and we will help make your voice heard.

The information you provide will be stored safely and used anonymously. Visit www.hwnt.co.uk to find out more about our work.

You can sign up for our eNews and enter our prize draw to win £100 in love 2 shop vouchers at the end of the survey.
If you have any queries or change your mind about taking part, please contact us on 0191 263 5321 or email us at info@hwnt.co.uk

1. Please select the services from the list below that you have used in the last 12 months. Where possible, include the service name, rate your overall experience, and share what worked well and/or what could have been better. There is no word limit, so feel free to share as much or as little as you like. You only need to complete the services relevant to you.

	Specific service name / location	Rating 1 = terrible to 5 = Excellent	What worked well / could be better?
GP Services	GP Services Specific service name / location	GP Services Rating 1 = terrible to 5 = Excellent	GP Services What worked well / could be better?
Livi	Livi Specific service name / location	Livi Rating 1 = terrible to 5 = Excellent	Livi What worked well / could be better?
Pharmacies	Pharmacies Specific service name / location	Pharmacies Rating 1 = terrible to 5 = Excellent	Pharmacies What worked well / could be better?
Dentists	Dentists Specific service name / location	Dentists Rating 1 = terrible to 5 = Excellent	Dentists What worked well / could be better?
Opticians	Opticians Specific service name / location	Opticians Rating 1 = terrible to 5 = Excellent	Opticians What worked well / could be better?
NHS 111	NHS 111 Specific service name / location	NHS 111 Rating 1 = terrible to 5 = Excellent	NHS 111 What worked well / could be better?
Urgent treatment centres & walk-in centres etc.	Urgent treatment centres & walk-in centres etc. Specific service name / location	Urgent treatment centres & walk-in centres etc. Rating 1 = terrible to 5 = Excellent	Urgent treatment centres & walk-in centres etc. What worked well / could be better?
999 and Ambulances	999 and Ambulances Specific service name / location	999 and Ambulances Rating 1 = terrible to 5 = Excellent	999 and Ambulances What worked well / could be better?
Emergency departments at hospitals (e.g. A&E)	Emergency departments at hospitals (e.g. A&E) Specific service name / location	Emergency departments at hospitals (e.g. A&E) Rating 1 = terrible to 5 = Excellent	Emergency departments at hospitals (e.g. A&E) What worked well / could be better?
Social work teams	Social work teams Specific service name / location	Social work teams Rating 1 = terrible to 5 = Excellent	Social work teams What worked well / could be better?
Care at home	Care at home Specific service name / location	Care at home Rating 1 = terrible to 5 = Excellent	Care at home What worked well / could be better?
Care homes and assisted living	Care homes and assisted living Specific service name / location	Care homes and assisted living Rating 1 = terrible to 5 = Excellent	Care homes and assisted living What worked well / could be better?
Hospital care - including inpatient / outpatient / day care	Hospital care - including inpatient / outpatient / day care Specific service name / location	Hospital care - including inpatient / outpatient / day care Rating 1 = terrible to 5 = Excellent	Hospital care - including inpatient / outpatient / day care What worked well / could be better?
Maternity and Child Health Services	Maternity and Child Health Services Specific service name / location	Maternity and Child Health Services Rating 1 = terrible to 5 = Excellent	Maternity and Child Health Services What worked well / could be better?
Mental Health Services	Mental Health Services Specific service name / location	Mental Health Services Rating 1 = terrible to 5 = Excellent	Mental Health Services What worked well / could be better?
Sexual Health Services	Sexual Health Services Specific service name / location	Sexual Health Services Rating 1 = terrible to 5 = Excellent	Sexual Health Services What worked well / could be better?
Any other service not listed above	Any other service not listed above Specific service name / location	Any other service not listed above Rating 1 = terrible to 5 = Excellent	Any other service not listed above What worked well / could be better?

2. Each year we select a number of health and social care issues to investigate further.
What issues do you think we should prioritise and why?

3. Compared to a year ago, do you think health and care services have:

Got better
Stayed the same
Got worse
Don't know

Tell us more:

4. How easy is it to access health and care information and support when you need it?

Tell us more - what could make things better?

5. Has anything stopped you from getting the health care and support you
need? This could be delays or cancellation, cost of services, transport etc.

Yes
No
Partly

Tell us more:

How are your health and care services?

1. Tell us about your experiences of health and social care in North Tyneside

2. Each year we select a number of health and social care issues to investigate further. What issues do you think we should prioritise and why?

3. Compared to a year ago, do you think health and care services have:

4. How easy is it to access health and care information and support when you need it?

5. Has anything stopped you from getting the health care and support you need? This could be delays or cancellation, cost of services, transport etc.

2. Each year we select a number of health and social care issues to investigate further.
What issues do you think we should prioritise and why?

5. Has anything stopped you from getting the health care and support you
need? This could be delays or cancellation, cost of services, transport etc.