Page 1 - PALS experiences - Healthwatch Derby 2022

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters.
They provide a point of contact for patients, their families and their carers. You can find PALS officers in your local hospital.

We are running a survey to find out experiences of using the PALS service locally within Derby City in order to find out what works well and what could be improved, to enable better access to any local patient wishing to access this service.

https://www.uhdb.nhs.uk/patient-advice-and-liaison-service-pals/

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Have you contacted PALS within the last year?

Yes, in Derby City

Yes, in another area

Yes but longer ago than 2 years

No

Prefer not to say

If you did contact PALS, what were the main queries that you were hoping to discuss?

Find out more about the PALS service

Find out more about local health services and providers

Ask for advice about a good experience

Ask for advice about a bad experience

Raise a complaint about a service/provider

Ask for support/advocacy

Other (please specify):

This is required

If you have contacted PALS, which method did you use?

Telephone call

In-person at hospital PALS office

Email

Social Media

Through another agency/provider

Other (please specify):

This is required

If you contacted PALS, how easy did you find it to access?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

Any Comments:

This is required

Have you contacted PALS within the last year?

If you did contact PALS, what were the main queries that you were hoping to discuss?

If you have contacted PALS, which method did you use?

If you contacted PALS, how easy did you find it to access?

What worked well for you when you contacted PALS?

Are there any improvements you feel could be made to improve the PALS service?

Do you have any other comments about the PALS service within Derby City?

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