Healthwatch Sefton is your health and social care champion. If you use GPs and hospitals, dentists, pharmacies, care homes or other support services, we want to hear about your experiences.
We are working independently of Mersey Care NHS Foundation Trust to gather feedback from those accessing care and treatment from Litherland Urgent Treatment Centre, formally known as Litherland Walk-In centre.
We have the power to make sure NHS leaders and other decision makers listen to your feedback and improve standards of care. We also help people to find reliable and trustworthy information and advice.
Visit our website: www.healthwatchsefton.co.uk
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1. Tell us the approximate date of your visit (within the last 6 months)? *
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2. Please share the first part of your postcode (first 3 or 4 characters) *
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3. Approximately what time of day did you attend? *
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4. How would you rate your overall experience? *
5. Was there a reason you chose to attend at this time of day?
6. Tell us if you had tried to get treatment somewhere else in the last 24 hours. If so, where was this and what was your experience?
7. Were you told to attend the Centre by another service? If yes, can you tell us who?
8. Was it difficult to travel to the Centre?
9. Tell us about your treatment and care at the Centre? Is there any feedback you could provide to help improve the service?
10. If your visit was for a child or young person, do you have any other feedback which may improve care at the Centre?
11. How did you find the environment at the Centre? Is there any feedback you could provide to help the centre improve? For
example: waiting area, treatment rooms, cleanliness.
12. If you required any reasonable adjustments (to support in the access or communication needs) were these met and if not, could you help us by describing any adjustments you feel would have supported your visit today?
13. Would you like to tell us about anything else about your visit? For example: waiting times, staff, communication, discharge.
If you would like more information on Healthwatch Sefton or need to share your feedback in a different way please contact us using the details below:
Email: info@healthwatchsefton.co.uk
Phone: 0800 206 1304
Website: www.healthwatchsefton.co.uk
Healthwatch Sefton Company Ltd by guarantee Reg. No 08453782
Healthwatch Sefton wants to meet the aims and commitments set out in its equality policy. This includes not discriminating under the Equality Act 2010, and building an accurate picture of people that use services in encouraging equality and diversity.
The organisation needs your help and co-operation to enable it to do this, but filling in the following questions is voluntary. Your diversity data will be treated as confidential and stored securely according to Healthwatch Sefton privacy policy. It will not be published in a way which might identify any individual and will be kept only for monitoring purposes
When you complete this survey you will be redirected to the additional questions, and it is optional if you complete them.