Online access to GP services

We would love to hear your feedback about online access to GP services.

Healthwatch Surrey champions the voice of local people to shape, improve and get the best from NHS, health and social care services. We are independent and have statutory powers to make sure decision makers listen to the experiences of local people.

Healthwatch Surrey is seeking your experiences of online access to GP services, how you manage your health care needs with your GP practice using online technology and your views on the use of AI (Artificial Intelligence) within general practice.

Responses to this survey are anonymous. The closing date for the survey is 26 September 2025.

5 people who complete the survey before 26 September will be selected at random to receive a £10 'One 4 All' gift card. Those selected will be notified within 1 month of the close of the survey

There are 16 questions (plus 10 optional demographic questions), and it will take about 10 minutes to complete.

Thank you in advance for your feedback it will help inform future service development.

Please consent to us storing and anonymously using your answers by ticking the box in question 1 of this survey. We store your data in accordance with current UK data protection legislation, for more information please see our Privacy statement - Healthwatch Surrey.

You can withdraw or amend your consent at any time by contacting us via:

Email: enquiries@healthwatchsurrey.co.uk

Phone: 0303 303 0023

SMS (text only) or WhatsApp: 07592 787533.

	Very happy	Happy	Neither happy nor unhappy	Unhappy	Very unhappy
Use of virtual assistants (chat bots) to answer non health related FAQs and routine enquiries	Use of virtual assistants (chat bots) to answer non health related FAQs and routine enquiries Very happy	Use of virtual assistants (chat bots) to answer non health related FAQs and routine enquiries Happy	Use of virtual assistants (chat bots) to answer non health related FAQs and routine enquiries Neither happy nor unhappy	Use of virtual assistants (chat bots) to answer non health related FAQs and routine enquiries Unhappy	Use of virtual assistants (chat bots) to answer non health related FAQs and routine enquiries Very unhappy
Use of virtual assistants (chat bots) to answer health related FAQs and routine enquiries	Use of virtual assistants (chat bots) to answer health related FAQs and routine enquiries Very happy	Use of virtual assistants (chat bots) to answer health related FAQs and routine enquiries Happy	Use of virtual assistants (chat bots) to answer health related FAQs and routine enquiries Neither happy nor unhappy	Use of virtual assistants (chat bots) to answer health related FAQs and routine enquiries Unhappy	Use of virtual assistants (chat bots) to answer health related FAQs and routine enquiries Very unhappy
Use of AI to assist patients writing online requests for appointments	Use of AI to assist patients writing online requests for appointments Very happy	Use of AI to assist patients writing online requests for appointments Happy	Use of AI to assist patients writing online requests for appointments Neither happy nor unhappy	Use of AI to assist patients writing online requests for appointments Unhappy	Use of AI to assist patients writing online requests for appointments Very unhappy
Use of AI to assess patient's health care needs on booking an appointment (triage)	Use of AI to assess patient's health care needs on booking an appointment (triage) Very happy	Use of AI to assess patient's health care needs on booking an appointment (triage) Happy	Use of AI to assess patient's health care needs on booking an appointment (triage) Neither happy nor unhappy	Use of AI to assess patient's health care needs on booking an appointment (triage) Unhappy	Use of AI to assess patient's health care needs on booking an appointment (triage) Very unhappy
Use of AI to carry out routine screening/testing for low risk conditions	Use of AI to carry out routine screening/testing for low risk conditions Very happy	Use of AI to carry out routine screening/testing for low risk conditions Happy	Use of AI to carry out routine screening/testing for low risk conditions Neither happy nor unhappy	Use of AI to carry out routine screening/testing for low risk conditions Unhappy	Use of AI to carry out routine screening/testing for low risk conditions Very unhappy
Use of AI to write up medical records following a GP consultation	Use of AI to write up medical records following a GP consultation Very happy	Use of AI to write up medical records following a GP consultation Happy	Use of AI to write up medical records following a GP consultation Neither happy nor unhappy	Use of AI to write up medical records following a GP consultation Unhappy	Use of AI to write up medical records following a GP consultation Very unhappy

Online access to GP services

1. Online access to GP services

1. Please consent to us storing and anonymously using your answers by ticking the box below *

2. What is the name of your GP practice?

3. How do you normally make an appointment with your GP practice?

4. How do you prefer to make an appointment with your GP practice?

5. Do you feel able to make an appointment in the best way for you?

6. How do you access your GP services online?

7. Which health care services do you access from your GP practice online? Please tick as many options as apply from the list below:

8. Please tell us if there are any health care services which you would like to access online with your GP practice which currently aren't available to you?

9. What is the name of the online platform used by your GP practice? Please choose from the menu below.

10. How easy or difficult is it to access health care services from your GP practice online?

11. What barriers do you face in accessing health care services from your GP practice online? Please tick as many options as apply from the list below:

12. What would make it easier for you to access and manage your health care needs with your GP practice online?

13. Please tell us how happy or unhappy you would be for AI (artificial intelligence) to be used to carry out health care services within your GP practice.