CTA passenger survey (individual responses)

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About you

Passenger name (you may enter anon if you wish):

Name of CT operator:

Overall, how much use of community transport will you make in the future compared to before the pandemic?

About the same

Less

If less, why do you think this may be? Please tick all that apply.

The activity I was travelling to has closed down or ceased

I don’t want to travel as much

I prefer home deliveries

Other (please specify):

This is required

How much does having access to community transport contribute to your quality of life?

Not at all

Slightly

Quite a lot

Greatly

Immeasurably

Why do you enjoy using community transport?

I enjoy making friends on the bus

I like the drivers and other staff

It means that I can get to places I wouldn’t otherwise be able to

I can get on and off the vehicle easily

I feel safe on community transport

It’s reliable

Other, please specify

This is required

Do you feel more confident using CT than using other forms of transport in light of coronavirus?

Not at all

Slightly

Quite a lot

Greatly

Immeasurably

None of the above, we don’t have access to other forms of transport

If you feel more confident, why is this? Please tick all that apply

I feel confident about the safety and cleaning precautions (such as mask wearing and social distancing)

I trust the volunteers and staff

I know the other people using the service

Other, please specify

This is required

If you don’t feel more confident using CT over other forms of transport, why is this? Please tick all that apply

I don’t feel safe travelling on any type of transport

I don’t trust other passengers

I don’t want to travel in general

Other, please specify

This is required

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About you

What types of journeys did you use CT for before Covid and during lockdown? And what types of journey do you intend to use CT for after lockdown?

Overall, how much use of community transport will you make in the future compared to before the pandemic?

If less, why do you think this may be? Please tick all that apply.

How much does having access to community transport contribute to your quality of life?

Why do you enjoy using community transport?

Do you feel more confident using CT than using other forms of transport in light of coronavirus?

If you feel more confident, why is this? Please tick all that apply

If you don’t feel more confident using CT over other forms of transport, why is this? Please tick all that apply