Make a complaint to the Department for Transport

We will use the personal data you provide on this form only for the purpose of handling your complaint.  This form is hosted by SmartSurvey on behalf of the Department for Transport (DfT), but your complaint and personal details will only be accessible by DfT.   

Each of DfT's bodies has its own complaints handling process, and policies determining how long complaints are kept for may vary.  Further information about this can be found in the privacy notices for each of our executive agencies and other DfT arms' length bodies.  Central DfT retains data on complaints for 4 years. Further details on DfT's privacy policy [opens in a new window].