HOLIADUR PROFIAD GWASANAETH / EXPERIENCE OF SERVICE QUESTIONNAIRE (9 - 11)

1. Gwasanaethau Dydd (9 - 11) /Day services (9-11)

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Ar gyfer pob eitem, ticiwch y bocs sy’n disgrifio orau sut ydych chi’n teimlo am y gwasanaeth

Please think about the appointments you, your child and/or your family have had at this service or clinic.

Beth yw dy farn am ddod i’r gwasanaeth neu’r clinig hwn?

What do you think about coming to this service or clinic?


 
 

1. I ba Ysbyty/Gwasanaeth mae eich adborth yn berthnasol:

Where does your feedback relate to:

 

2. Pa gam o’r gwasanaeth ydych chi arni:

What stage of service are you at:

 

3. Ar gyfer pob eitem, rho gylch o gwmpas yr ateb sydd agosaf i beth rwyt ti’n ei feddwl

For each item, please circle the answer that is closest to what you think
 

Oedd / YesDim ond ychydig / Only a littleNac oedd a dweud y gwir / Not reallyDim yn gwybod / Don't know
Oedd y bobl wnaeth dy weld wedi gwrando arnat ti? / Did the people who saw you listen to you?
Oedd hi’n hawdd siarad â’r bobl wnaeth dy weld? / Was it easy to talk to the people who saw you?
Wnaethon nhw ystyried o ddifrif dy farn a dy bryderon? / Were your views and worries taken seriously?
Wyt ti’n teimlo bod y bobl sydd yma yn gwybod sut i dy helpu? / Do you feel that the people here know how to help you? /
Wyt ti wedi cael ddigon o esboniad ynglŷn â’r help sydd ar gael yma? / Were you given enough explanation about the help available here?
Wyt ti’n teimlo bod y bobl yma yn gweithio gyda’i gilydd i dy helpu di? / Do you feel that the people here are working together to help you?
Ydy’r help rwyt ti wedi’i gael yma wedi bod yn dda? / Has the help you got here been good?
 

4. Sut gefaist ti dy drin gan y bobl wnaeth dy weld? / How were you treated by the
people who saw you?

 

5. Mae’r cyfleusterau yma (fel yr ardal aros) yn/ Roedd yr alwad ffôn/ fideo yn gyfforddus (e.e. ansawdd sŵn/goleuo da) / The facilities here (like the waiting
area) are / The phone/video call was comfortable(e.g. good sound quality/lighting)

 

6. Roedd amser fy apwyntiadau yn / The time of my appointments was

 

7. Roedd y man lle'r oedd fy apwyntiadau yn / mae’n hawdd cael mynediad at yr apwyntiadau dros alwad ffôn/ fideo / The place where I had my appointments was / appointments are easily accessible via telephone/video call

 

8. Pe bai ffrind angen y math hwn o help wyt ti’n meddwl y dylai ddod yma? / If a friend needed this sort of
help, do you think they should come here?

 

9. Beth oedd yn arbennig o dda am dy ofal? / What was really good about your care?

Peidiwch â chynnwys gwybodaeth bersonol neu gyfrinachol gan y gallem eich adnabod drwy’ch ymateb.

Please do not include any personal or confidential information as your response may be identifiable

 

10. A oedd yna rywbeth nad oeddech yn ei hoffi am y gwasanaeth neu rywbeth sydd angen ei wella?

Was there anything you didn't like or anything that needs improving?

Peidiwch â chynnwys gwybodaeth bersonol neu gyfrinachol gan y gallem eich adnabod drwy’ch ymateb.

Please do not include any personal or confidential information as your response may be identifiable

 

11. Oes gennych unrhyw beth arall yr hoffech ei ddweud wrthym am y gwasanaeth yr ydych wedi’i gael?

Is there anything else you want to tell us about the service you received?

Peidiwch â chynnwys gwybodaeth bersonol neu gyfrinachol gan y gallem eich adnabod drwy’ch ymateb.

Please do not include any personal or confidential information as your response may be identifiable