HIAL Customer Survey October 2025

Thank you for participating in this survey, which is designed to gather insights into your travel experience to help us enhance the services and facilities at our airports. At the end of the survey you will be asked to confirm if you wish to be entered into the draw for a return flight for two on the Loganair network. If you agree to this, you will need to provide contact details. These will be handled in line with our Privacy Notice which is available on www.hial.co.uk or via Privacy Notice - Customer Survey. Terms and conditions for the draw are also available on our website or via Terms and Conditions

The survey takes approximately 7-15 minutes to complete, covering sections on demographics, flight information, accessibility, and customer satisfaction. 

Please note that this survey is not intended for submitting complaints or seeking immediate resolutions—if this applies to you, please visit the Customer Feedback page on our website or contact the Information Desk at your airport. 

Your feedback is invaluable and will directly contribute to improving the airport experience for all passengers. Thank you!