1. Welcome to the CrossCountryTrains Passenger Assistance Feedback Panel
Hi there
Thanks so much for expressing interest in our independent Passenger Assistance Feedback Panel.
CrossCountry Trains are looking for train travellers to share their views and insights about travel and accessibility nationally and in your local area. We do hope you'll sign up and be able to help out! This panel is independently run by Gloucestershire Community Rail Partnership.
Whether you travel regularly or occasionally doesn't matter, but there are two conditions for taking part -
1 - Part of the journey must be on a CrossCountry train (they are silver and maroon in colour)
2 - You should be using Passenger Assist services to help you with your journey
Please remember that Passenger Assistance is open to everyone needing a helping hand on their journey whatever your need. So if you haven't yet tried Passenger Assist but you feel it will help you or a member of your family get for A to B you can still sign up to be part of the panel.
Check out www.passengerassistance.com first to find out more before you join the panel. We're really keen to hear from customers with 'hidden' disabilities so we can learn and improve our customer experience.
You'll be giving us invaluable information about your journey experiences and how it felt as you travel. The Cross Country network extends all the way from Aberdeen right down to Cardiff, Penzance and the South Coast. So whether it's an annual holiday trip, weekend getaway. a day out, a shopping trip or more regular business travel we would love to know how you get on.
So please take a few minutes to answer some easy questions and then let us know how you'd like to help us - the more the merrier! Note that you can skip over any questions that you don't want to answer.
We're looking forward to hearing from you
Jon Harris
Cross Country Trains Accessibility Panel Chair
Thank you for taking the time to complete this quick survey for CrossCountry Trains. Data collected as part of the survey will be stored securely on SmartSurvey's servers. Your data is protected under GDPR regulations and cannot be passed on to third parties without your consent. No individual can be identified by this. Do you consent to the data you provide being used as described above? (If you choose 'No', you will not be able to continue with the survey.)
1. Are you likely to use Passenger Assistance services in 2023? Tick all that apply
2. If you are using Passenger Assistance how will you use the service (tick all that apply)
3. How do you use the train?
4. If you use other train services as well as CrossCountry, please tell us who else you travel with. Tick all that apply
5. Have the recent rail strikes affected your ability to travel?
6. Where are the stations you use the most on the Cross Country network? We've allowed you to name up to 5 per category. Please complete this for journeys you plan to make in 2023 as well as journeys you are used to making. If you're not sure where CrossCountry trains stop, open this link in a new tab and then carry on with your survey - www.crosscountrytrains.co.uk/stations-destinations/route-map
7. And what are the types of trips you are likely to make using Passenger Assist (tick all that apply)
8. We are looking for a widespread of journey types, distances, routes and times as part of our feedback research. We will be asking people to record their feedback for journeys that they plan to make anyway, so we understand your customer experience for the actual journeys you are booking.
If you can, name up to 3 key train trips you plan to do in 2023. Please put the beginning station and end station from the whole journey even if CrossCountry services are only a part of the trip.
9. It'll also be helpful if you can tell us if your train travel is accompanied or not, or whether you rely on the station and train staff only to help you. Tick all that apply to you in the different circumstances.
10. We are providing lots of different ways for you to record your feedback on each trip you make. Which of the following methods would you be willing to use or try out? We have tried to make it easy for you to tell us your feedback as things happen on your journey, rasther than having to remember everything later.
11. We will be offering a 'thank you' incentive to those that complete the feedback survey for each journey . Which of the following would be acceptable to you for taking the time to feed back?
12. Please let us know if you feel able to be part of our panel for a period of time. Please let us know which option you feel happiest with right now.
13. If you are happy to tell us, please let us have the first part of your postcode (eg GL2) or the name of the town where you live. This helps look at all the responses across the rail network to make sure we have good representation from customers.
14. How would you self-describe your gender (this is to help us see if there are any specific transport issues linked across to gender)
15. Which age bracket would you place yourself in (this helps us look at any trends in terms of travel needs)
16. Would you describe yourself as a disabled person and/or someone with a mobility need? (this is to help with representation across the regions we serve)
17. And finally, please let us have a phone number or email so we can get back in touch with you. These details will be held securely and only used for Passenger Assistance Feedback purposes.