We would like you to fill in this short survey to help us to find out how about our patients' experiences of their patient journey. We use this to learn from any new information provided
This question requires an answer
1. How easy did you find it to get a prompt return of your call, from the flow and navigation centre making you feel at ease and get the care you needed? *
This question requires an answer
2. Did the NHS Fife Flow Navigation staff member introduce themself to you? *
This question requires an answer
3. Was the staff member polite? *
This question requires an answer
4. Did you find the Flow Navigation centre staff’s consultation more in-depth or a repeat of NHS 24’s call with you? *
5. Overall did the Flow and Navigation staff member keep you informed about what would happen next?
6. If you required to be seen for further assessment at Out of Hours, GP, Hospital, Minor injuries or Emergency department how convenient was the treatment location you were sent to?
7. If you were required to be seen, how much time did you spend in the waiting room?
This question requires an answer
8. Over all how would you rate your patient experience today? *
9. What could we do to improve you patient experience/ journey?