Shetland Islands Council customer survey
1. Introduction
This survey seeks your views on a variety of issues including:
  • Satisfaction with the Council
  • Communication and information from the Council
  • Information about how the Council is performing
The feedback you give us will help the Council to improve.  Over time, we will be able to gauge how your views about the various topics included in this survey have changed.

It shouldn't take long to complete and please be assured that all responses are anonymous.  

Where you are able to provide more information in free text boxes, please do not provide any personal information that could identify you or others.  This type of information will be removed and destroyed.

Thank you for taking the time to complete our survey - your feedback is very much appreciated.

The closing date for the survey is Friday 15 December 2017.

Shetland Islands Council is committed to providing high quality customer services. If something goes wrong or you are dissatisfied with our services, please let us know at