St Leonards Physiotherapy Department Survey

As part of our Enter and View programme, we will be visiting the physiotherapy department at St Leonard’s Hospital, the service receives referrals from local GP practices, including the Neaman and Goodman’s Fields Medical Practices. Our visit is based on feedback we have received from residents in the City who have accessed the service. If you’ve also recently used these services please complete the following survey.

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How were you referred to the physiotherapy team?

GP - Neaman Practice

GP - Goodmans Field

Community Nurse

Other healthcare professional

Self referral

Other (please specify):

This is required

How long did you have to wait for your initial appointment?

Under one week

Under two weeks

Under a month

Under two months

Under six months

Other (please specify):

This is required

How did you book you initial appointment

I received a letter and telephoned the department

I received a letter and booked my appointment online

I received a letter and visited the department at the hospital to book

Other (please specify):

This is required

Was your appointment cancelled or changed?

Yes

No

How easy was it to rebook your appointment?

Easy - I phoned/changes it online and managed to get another appointment immediately

Somewhat difficult - it took me a couple of attempts to get through to the department to rebook

Very difficult - it took me many attempts to get through to the department to rebook

Other (please specify):

This is required

If you had to cancel or change your appointment, how easy was it to change?

Very easy

Fairly easy

Quite difficult

Very difficult

I didn't have to change or cancel my appointment

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How were you referred to the physiotherapy team?

How long did you have to wait for your initial appointment?

How did you book you initial appointment

Was your appointment cancelled or changed?

How easy was it to rebook your appointment?

If you had to cancel or change your appointment, how easy was it to change?