Outpatient Transformation Programme Patient Survey

Have your say on local outpatient services

If you have had an appointment in a hospital or clinic but not needed to stay overnight, also known as an outpatient's appointment, we want to hear from you.

Covid-19 had a significant impact on our services which has led to longer waits for many patients, and a rapidly increasing waiting list, particularly for people waiting for outpatient appointments.

We are looking at how we can tackle this growing challenge by making changes to our outpatient services to provide care in new ways, reduce the need for unnecessary trips to hospital, and free up our doctors’ and nurses’ time to help more patients.

If you, or someone you care for, have used our outpatients in Shropshire, Telford and Wrekin in the last two years, we would love to hear about your experience and what you think about our ideas to improve these services.

Your feedback will be used to help us design future services.

(If you need this survey in an alternative format or would like to complete it over the phone, please email us at stw.communications@nhs.net)

If you would like to know the results of your feedback, or would like someone to contact you about your experience, please email stw.communications@nhs.net

1. To what extent do you, or the person you care for, agree or disagree with the following statement:

“Shropshire, Telford and Wrekin NHS need to make changes to outpatient services to reduce waiting times and improve patient experience.”


2. Please can you explain your answer to question one?


3. Please select from the list below which outpatient services you have used (please select all that apply)


4. Where have you most often had to visit for outpatient appointments in the last two years?


5. Do you think you needed to visit the hospital for your appointment[s)?

(For example, the appointment could have taken place somewhere else or over the phone or by video)


6. If you told us 'no' or 'not always' to the previous question, please can you explain your answer?


7. Overall, how satisfied were you, or the person you care for, with your experience of outpatient services within Shropshire, Telford and Wrekin?


8. Please can you explain your answer to question seven?


9. Please rank the following statements in order of importance to you, or the person you care for:


10. Do you, or the person you care for, have any recommendations that could improve outpatient services in Shropshire, Telford and Wrekin? Please use the space below to share your ideas.