Technology Enabled Care Service Survey

NHS Kent and Medway Clinical Commissioning Group, Kent County Council and Medway Council would like to hear from people living in Kent and Medway about their experience of using technology enabled care services. The Technology Enabled Care Service provides Telecare and technology such as sensors, falls detectors, GPS trackers and lifeline pendants.

This feedback will give us an understanding of patient experience and can help improve the service in future. Our aim is to bring together NHS, local authority and other partners so we can work better together to meet people's needs, increase independence and improve people's quality of life.

Please note that this survey will close on 15 September 2021.

If you would prefer to give feedback over the telephone, please email your request to

1. Please tell us which age group you are providing feedback from.


2. Are you a:


3. How would you rate the service you have received?


4. Please tell us what works well with the technology enabled care service.


5. Please tell us what does not work well with the technology enabled care service.


6. Please tell us how you think we can improve the technology enabled care service.

About you

It would be of great help if you could please complete the below as we hope to capture views from a broad range of people. The information you supply is purely to aid with improving services and will not be used for any other purpose. Your data will not be shared with any third party. Details of how we handle your data can be found on NHS Kent and Medway CCG website, Kent County Council website and Medway Council website.

7. Age


8. Gender


9. Do you have a disability?


10. Do you care for someone else?


11. Do you have a learning disability?


12. Religion


13. Please choose the answer that best describes your ethnicity.


14. Please tell us what area you reside in:


15. If you are interested in getting involved and taking part in any further work talking about the technology enabled care service, please provide your name and email below

Thank you. Please click the 'Finish Survey' button.

You will then be offered the opportunity to provide feedback about the community equipment service (provides equipment to support people living in their own home) or wheelchair service, should you wish to do so.