Shaping Norfolk’s Recycling Centres: Customer satisfaction survey 2025

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Introduction 

 

Norfolk County Council provides a network of 19 Recycling Centres. Last year they handled just under 69,000 tonnes of household waste of which over 73.8% was diverted away from general waste disposal. 

 

To help us continue to provide an efficient and cost effective service in the coming years, we want to find out your views about the Recycling Centres that you use.

 

Even if you don’t use them, we want to hear from you so that we can understand why you don’t use them.

 

Please take part in our survey, which should only take a few minutes to complete.

 

You can find out more information about Norfolk’s Recycling Centres here. Please note we cannot reply direct to enquiries via this survey. Instead, please contact us via email recycling@norfolk.gov.uk or call 0344 8008020.

 

Your responses to questions will be recorded once you move on to the next page and any information you give us will be confidential. We will not collect any information that can identify you, such as your name, email address or IP address. We store your data in a password protected electronic format – please read our privacy policy if you'd like to find out more about how we use your data and your rights.

1. Have you used a Recycling Centre in the last 12 months? *