Resident Engagement Strategy Consultation


1. General questions


1. Does the term 'resident engagement' mean anything to you?


2. When you think about giving feedback or Hyde 'engaging' with you, what do you imagine actually doing?


3. What's the easiest way for you to share feedback about the services you receive?


4. What should the purpose of resident engagement be?


5. If you attend Hyde events, who do you expect to see and talk to?


6. Are there any teams or individuals at Hyde that you feel work well with residents?


7. Do you have any examples of great customer service and engagement that you can tell us about? This could be from any company!