If you were arriving, which airport did you arrive to?
If you were departing, which airport did you depart from?
Which airline did you fly with?
How old were you when you travelled?
Regarding the assistance you required at the airport, which of the following applies? (tick all that apply)
What was the date of travel for your outbound flight from this airport?
What was the date of travel for your inbound flight to this airport?
Did your journey involve a connecting flight at a UK airport – i.e. did your journey involve changing aircraft at a UK airport in order to complete your journey?
How did you book your flight?
Did you pre-book the airport assistance more than 48 hours before you arrived at the airport?
Please rate the quality of the assistance that was provided to you to help you get through the airport
Please rate the quality of the assistance that was provided to you to help you board the aircraft, move to your seat and, if required, store your cabin baggage
Please rate the general helpfulness and courtesy of the airport staff in meeting your assistance needs
Would you like to tell us anything about the assistance you received that fell below your expectations? If so, please comment below
Would you like to tell us anything about the assistance you received that met or exceeded your expectations? If so, please comment below
Please rate the quality of the assistance that was provided to you to help you move from your seat, retrieve your cabin baggage (if required) and disembark the aircraft
Please rate the quality of the assistance that was provided to you to help you move from the arrival gate, through immigration (if an international flight) and baggage collection, and out of the airport building
Would you like to tell us about your disability or assistance needs? If so, please describe them here or add any further comments regarding the assistance you have been provided.
