Organisation survey: mental health experiences and ideas

This is a short survey for organisations working with and/or supporting people with mental ill health to help us understand people's experiences of accessing mental health services in York and what good mental health services should look like. This information should be from your organisation's perspective, we have a separate survey for people to fill in as individuals: https://www.smartsurvey.co.uk/s/W1DALF/

This survey should not take more than 10 minutes to complete.

If you would rather have a conversation, don't hesitate to get in touch on 01904 621133 or healthwatch@yorkcvs.org.uk.

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Organisation name

Have any of your service users/members/clients talked to you about challenges in accessing mental health support?

Yes, we hear this from a lot of people

Yes, we hear this from some people

Yes, we have heard this from a few people

No

Other (please specify):

This is required

How do your service users/members/clients get in touch with you in the first instance?

Referral / signposting from Tees Esk and Wear Valleys NHS Trust (TEWV) crisis line

Referral / signposting from TEWV - other

Referral / signposting from GP / primary care

Signposting from non NHS organisation

Word of mouth from another service user/member/client

Directly as a result of organisation information / promotion

Other (please specify):

This is required

Are people happy to see a trained person from your organisation or do they ever say they want to see an NHS health professional?

Most are happy to see anyone who can help

Some are happy to see anyone who can help and some would rather see an NHS professional

Most would rather see someone at our organisation

Some would rather see someone from our organisation

Most would rather see an NHS professional

Some would rather see an NHS professional

Other (please specify):

This is required

Do you think there are any good mental health support services in York? If yes, which ones?

What are the gaps in current mental ill health services and support in York?

Do you signpost people to the Clarence Street mental health hub?

Yes, quite often

Yes, sometimes

No

Other (please specify):

This is required

Comment:

This is required

Organisation name

Have any of your service users/members/clients talked to you about challenges in accessing mental health support?

If yes, what are the three things you hearing about most often? (Please tick 1, 2 and 3 next to your top three choices and leave the others blank)

How do your service users/members/clients get in touch with you in the first instance?

Have any of the people you see accessed other mental health services? If yes, which services

Are people happy to see a trained person from your organisation or do they ever say they want to see an NHS health professional?

Do you think there are any good mental health support services in York? If yes, which ones?

What are the gaps in current mental ill health services and support in York?

Do you signpost people to the Clarence Street mental health hub?

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Organisation name

Have any of your service users/members/clients talked to you about challenges in accessing mental health support?

If yes, what are the three things you hearing about most often? (Please tick 1, 2 and 3 next to your top three choices and leave the others blank)

How do your service users/members/clients get in touch with you in the first instance?

Have any of the people you see accessed other mental health services? If yes, which services

Are people happy to see a trained person from your organisation or do they ever say they want to see an NHS health professional?

Do you think there are any good mental health support services in York? If yes, which ones?

What are the gaps in current mental ill health services and support in York?

Do you signpost people to the Clarence Street mental health hub?