‌

Access the need for integration of on-line and in-store shopping in furniture retail sector.

Page 1

Question 1.

Age

Question 2.

Gender

Question 3.

Have you purchased any furniture’s in the last three years?

Furniture in the questionnaire includes housewares (Plates, spoon, electric Kettle etc.), indoor furniture (Bed, Sofas, wardrobe etc.), outdoor furniture (Garden furniture, barbeque grill) and home accessories (cushion, bed sheet, curtains, mirrors etc.)

Question 4.

How many times in an average do you purchase furniture’s in a year?

Question 5.

How have you shopped for furniture’s?

Question 6.

How important are below mentioned points in improving online shopping experience of furniture’s?

Tick the most appropriate
Easy checkout
360-degree view of the furniture's
Easy access to customer service executive
Quick delivery
Free delivery
Frequent delivery status and updates
Pick up options
Better feel of colour and texture
More product options
Question 7.

Any other suggestions to improve Online furniture shopping experience?

Question 8.

How important are below mentioned points in improving In-store shopping experience of furniture’s?

Click the most appropriate option
Easy or accessible store layout
Less queuing/ easy payment options
Knowledgeable staff
Friendly customer service
Large store format
More product options
Accessible store location
Question 9.

Any other suggestions to improve In-store furniture shopping experience?

Question 10.

How important are below mentioned factors while purchasing furniture’s?

Click on the most appropriate option.

Quality
Price
Good service
Repairs/ maintanence
Timely delivery
Offers
Payment plans
Question 11.

Any other factors you consider important while shopping for furniture’s?