Somerset Pharmacy: Access & Experiences Survey

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When did you last use a community pharmacy? (e.g. on a high street or supermarket)?

In the last year

I have never used a pharmacy

Prefer not say

Don't know

When did you last use a pharmacy located inside or attached to a health service (e.g. at a GP surgery or in a hospital)?

In the last year

I have never used this type of pharmacy

Prefer not say

I don't know

Have you ever asked a pharmacist for advice about a medical issue or health concern?

Yes

No (skip to question 7)

How did you feel discussing health issues with a pharmacist at a pharmacy?

Very comfortable

Quite comfortable

Neither comfortable nor uncomfortable

Very uncomfortable

Quite uncomfortable

Prefer not to say

Don’t know

If you felt uncomfortable, what were the reasons? (select all that apply)

I wasn't sure the pharmacist could help

I didn't feel confident getting advice from someone who isn't a doctor

There was no private space to talk

I had to speak in front of other people

Prefer not say

Don't know

Other (please specify)

This is required

Have you ever cancelled a prescription because you no longer needed the medication?

Cancelled through GP

Cancelled with pharmacist

No didn't cancel

Other (please specify)

Prefer not say

Are you aware that you can cancel your prescription through your pharmacist?

Yes

Not sure

What do you do with unused medication

Return it to the pharmacy

Keep it at home just in case

Dispose of it in household waste

Flush it down the loo

Other please specify

Would you be interested in more information about how to cancel your prescription and/or safely dispose of medications?

Yes

Maybe

Other (please specify):

This is required

Do you feel confident managing your repeat prescriptions ( ordering, cancelling, collecting)?

Yes

Maybe

Don't know

Prefer not to say

Have you ever collected a prescription you later realised you do not need?

Yes ( please specify what you did with the medication)

Maybe

Prefer not to say

Comment:

This is required

Were you able to get your prescription the last time you visited a pharmacy?

Yes

Partially

No (skip to the next question)

Prefer not to say

Don't know

If you couldn't get all your prescription, what did you do next?

I went to a different pharmacy and got the medication

I had to visit a number of different pharmacies

I came back to the same pharmacy later

Prefer not to say

I don't remember

How long did it take before you got your prescription?

Same day

Next day

3 -7 days later

More than a week, but less than a month later

A month or more later

Still haven't got my prescription

Prefer not to say

Can't remember

Have you heard of NHS Pharmacy First?

Yes

How would you describe what Pharmacy First offers? ( Free text)

Why did you choose to use an online pharmacy?

Prefer the convenience of online

Travel costs

It s difficult to get to my nearest pharmacy because of the length of travel

Local pharmacy permanently closed

Local pharmacy often temporarily closed

Local pharmacy didn’t stock the medications I needed

None of the above

How would you rate your experience of getting help from the pharmacist about these conditions ( Please skip if this doesn't apply)

Very positive

Somewhat positive

Neither positive or negative

Somewhat negative

Very negative

Prefer not to safe

Don't know

Have you ever used an online pharmacy?

Yes

Demographics

Healthwatch Somerset would like to anonymously use comments provided in this survey within published reports. These reports are shared with the public and health decision makers to help improve services.

*Please answer this question (required)

Do you give your consent to have your comments published?

Yes

Why Healthwatch Somerset collect demographics and location information:

1. To evaluate representation of an individual research method
2. To analyse the data based on demographic and geographic characteristics (when there is sufficient data to do so)
3. To evaluate representation across the work programme and over multiple years which can be reported on, as well as informing project targeting to work towards improved representation.

By telling us more information about yourself, you can help us better understand how people's experiences may differ depending on their personal characteristics.

The following demographic questions are optional, you do not have to answer any of the questions.

How old are you?

0 - 12

13 - 15

16 - 17

18 - 24

25 - 49

50 - 64

65 - 79

80+

What gender do you identify with?

Woman

Man

Non-binary

Intersex

Prefer not to say

Prefer to self-provide

Comment:

This is required

Is your gender different to the sex that was assigned to you at birth?

Yes

Prefer not to say

Which sexual orientation do you identify with?

Asexual

Bisexual

Heterosexual/straight

Lesbian/gay woman

Pansexual

Prefer not say

Prefer to self-provide

Comment:

This is required

What is your religion?

No religion

Buddhist

Christian

Hindu

Jewish

Muslim

Sikh

Prefer not to say

Prefer to self-provide

Comment:

This is required

What is your marital or civil partnership status?

Single

Cohabiting

In a civil partnership

Married

Seperated

Divorced/Dissolved civil partnership

Widowed

Prefer not say

Don't know

Do you have a disability?

Yes: Physical or mobility impairment

Yes: Sensory impairment

Yes: Learning disability or difficulties

Yes: Mental health condition

Yes: Long term condition

Prefer not to say

Yes: Other (please specify)

Comment:

This is required

Do you consider yourself to be a carer?

Yes

Prefer not to say

Somerset Pharmacy: Access & Experiences Survey

When did you last use a community pharmacy? (e.g. on a high street or supermarket)?

When did you last use a pharmacy located inside or attached to a health service (e.g. at a GP surgery or in a hospital)?

In the last year, what were the reasons you visited a pharmacy? (select all that apply)

Have you ever asked a pharmacist for advice about a medical issue or health concern?

How did you feel discussing health issues with a pharmacist at a pharmacy?

If you felt uncomfortable, what were the reasons? (select all that apply)

Have you ever cancelled a prescription because you no longer needed the medication?

Are you aware that you can cancel your prescription through your pharmacist?

What do you do with unused medication

Would you be interested in more information about how to cancel your prescription and/or safely dispose of medications?

Do you feel confident managing your repeat prescriptions ( ordering, cancelling, collecting)?

Have you ever collected a prescription you later realised you do not need?

Were you able to get your prescription the last time you visited a pharmacy?

If you couldn't get all your prescription, what did you do next?

How long did it take before you got your prescription?

Have you heard of NHS Pharmacy First?

How would you describe what Pharmacy First offers? ( Free text)

The Pharmacy First service now allows trained pharmacists to treat a range of common conditions. Have you sought advice or treatment for any of the following at a pharmacy? (Select all that apply)

Why did you choose to use an online pharmacy?

How would you rate your experience of getting help from the pharmacist about these conditions ( Please skip if this doesn't apply)

Have you ever used an online pharmacy?

How old are you?

What gender do you identify with?

Is your gender different to the sex that was assigned to you at birth?

Which sexual orientation do you identify with?

What is your ethnic group?

What is your religion?

What is your marital or civil partnership status?

Do you have a disability?

Do you have a long term health condition?

Do you consider yourself to be a carer?

Please tell us the first part of your postcode e.g. TA1 *

Page 1

When did you last use a community pharmacy? (e.g. on a high street or supermarket)?

When did you last use a pharmacy located inside or attached to a health service (e.g. at a GP surgery or in a hospital)?

In the last year, what were the reasons you visited a pharmacy? (select all that apply)

Have you ever asked a pharmacist for advice about a medical issue or health concern?

How did you feel discussing health issues with a pharmacist at a pharmacy?

If you felt uncomfortable, what were the reasons? (select all that apply)

Have you ever cancelled a prescription because you no longer needed the medication?

Are you aware that you can cancel your prescription through your pharmacist?

What do you do with unused medication

Would you be interested in more information about how to cancel your prescription and/or safely dispose of medications?

Do you feel confident managing your repeat prescriptions ( ordering, cancelling, collecting)?

Have you ever collected a prescription you later realised you do not need?

Were you able to get your prescription the last time you visited a pharmacy?

If you couldn't get all your prescription, what did you do next?

How long did it take before you got your prescription?

Have you heard of NHS Pharmacy First?

How would you describe what Pharmacy First offers? ( Free text)

The Pharmacy First service now allows trained pharmacists to treat a range of common conditions. Have you sought advice or treatment for any of the following at a pharmacy? (Select all that apply)

Why did you choose to use an online pharmacy?

How would you rate your experience of getting help from the pharmacist about these conditions ( Please skip if this doesn't apply)

Have you ever used an online pharmacy?

How old are you?

What gender do you identify with?

Is your gender different to the sex that was assigned to you at birth?

Which sexual orientation do you identify with?

What is your ethnic group?

What is your religion?

What is your marital or civil partnership status?

Do you have a disability?

Do you have a long term health condition?

Do you consider yourself to be a carer?

Please tell us the first part of your postcode e.g. TA1 *