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Your views on how we handled your complaint

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Question 1.

How satisfied were you with the following:

The time it took to respond to your complaint
The outcome of your complaint
This is required
Question 2.

Based on your experience of having complained to us, please say whether to agree or disagree with the following statements

I found it easy to make my complaint.
The complaints process was easy to understand.
My complaint was acknowledged and I was told when to expect the response.
The response covered all the issues I had complained about.
I feel that my complaint was fully resolved.
This is required
Question 3.

Are there further things we can do to improve the complaints process?