The Public Sector Modernisation Division (PSMD) of the Ministry of Finance and Public Service is inviting public sector entities to select a staff who consistently exceeds service standards as An Agent of Excellence. This Agent of Excellence initiative forms part of the GoJ Service Excellence Policy and Programme's implementation towards improving public service delivery. This also forms part of the suite of activities in observance of Service Excellence Month 2026 which is observed in October annually.
Agents may be featured on the Ministry of Finance and the Public Service's (MoFPS) communication platforms, and serve as ambassadors for service excellence across the public sector.
With this selection you are helping to celebrate and highlight individuals who consistently demonstrate excellence, professionalism, and a strong commitment to citizen-centred service. Your selected Agent of Excellence should be recognised within your organisation and may be featured on the Ministry of Finance and the Public Service (MoFPS) communication platforms, and serve as ambassadors for service excellence across the public sector.
Submissions are due by September 30, 2026.
Agent of Excellence Selection Criteria:
- Client-Centred Mindset: Consistently prioritizes customer satisfaction and service quality.
- Professional Communication: Maintains polite, respectful, and solution-oriented client interactions.
- Empathy and Respect: Demonstrates high integrity, care, and active listening.
- Innovation & Problem-Solving: Proactively identifies and addresses service gaps.
- Role Model Behaviour: Sets a high standard for other public servants to follow.
N.B. All selections must be approved and authorised by your Permanent Secretary or Head of Entity before submission.
