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Proposals about Bursledon Surgery, Lowford
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As a patient of Bursledon Surgery or Blackthorn Health Centre, we would like to hear from you on a proposal to merge Bursledon Surgery with Blackthorn Health Centre.
At present, patients registered with Bursledon Surgery have their GP services provided by Blackthorn Health Centre. This temporary arrangement follows the retirement in December 2019 of the GP previously running Bursledon Surgery.
In discussion with the CCG, Blackthorn Health Centre now proposes to make these temporary arrangements permanent from October 2021, if agreed by the NHS Clinical Commissioning Group.
The coronovirus pandemic meant that Bursledon Surgery was used as a hub for consultations with patients from across the Eastern Southern Parishes with a suspected COVID-19 infection and, more recently, as a vaccination site supporting our highly successful delivery of the COVID-19 vaccination programme.
Whilst Bursledon Surgery has been used for other purposes since spring 2020, patients have been offered ‘face to face’ appointments at Blackthorn Health Centre or remote consultation offered via telephone, video or online.
The proposal confirms that all GP services for all patients of both practices will in future be provided only from Blackthorn Health Centre. The proposal intends to create a single stable practice able to deliver high quality continuing care to all patients from a single site.
If the proposal is accepted, it means that the Lowford Centre surgery site would continue to have an important role in the delivery of NHS primary care services within the local area.
The Lowford Centre surgery site would be used as a base for new staff employed by practices across the Eastleigh Southern Parishes (which includes Hedge End Medical Centre and West End Surgery) to support GPs in the delivery of care to their patients, e.g. social prescribers, care navigators, physiotherapists, mental health practitioners, clinical pharmacists, youth counselling services and health and wellbeing coaches. It will also be used as a base for GP services at evenings and weekends, known locally as Appointments+ or 'the Hub' (currently based in Botley Health Centre).
We welcome hearing from you about this proposal.
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1.
Question 1.
Which GP practice are you registered with?
Bursledon Surgery
Blackthorn Health Centre
Other (please specify below)
Comments:
This is required
2.
Question 2.
When did you last contact your GP surgery?
In the last seven days
In the last month
In the last six months
In the last twelve months
Longer than twelve months ago
3.
Question 3.
How often do you attend your GP surgery for a face-to-face appointment?
Weekly
At least once a month
At least every six months
At least once a year
I last attended over 12 months ago
Never
4.
Question 4.
How do you currently travel to face-to-face appointments?
Car / motorcycle on my own
Car lift from another person
Walk
Bicycle
Public transport
Taxi
Community-run transport
Other (please specify below)
Comments:
This is required
5.
Question 5.
From your home, how would you find travelling to Blackthorn Health Centre for a face-to-face appointment?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
Please explain your answer:
This is required
6.
Question 6.
What issues may make it difficult for you to attend Blackthorn Health Centre for a face-to-face appointment?
7.
Question 7.
On a scale of 1 to 4 (with 1 being very poor and 4 being very good), what is your experience of travelling to Blackthorn Health Centre for a face-to-face appointment?
1
2
3
4
Please explain your answer
This is required
8.
Question 8.
How long does it typically take to wait for an appointment with a healthcare professional from the moment of contacting the practice for the following two types of appointment?
Urgent appointment
Routine appointment
Within 24 hours
Urgent appointment
Routine appointment
Within two days
Urgent appointment
Routine appointment
Within one week
Urgent appointment
Routine appointment
Within two weeks
Urgent appointment
Routine appointment
Within three weeks
Urgent appointment
Routine appointment
Over three weeks
Urgent appointment
Routine appointment
9.
Question 9.
On a scale of 1 to 4 (with 1 being unimportant and 4 being very important), how important are the following when it comes to accessing GP services?
1
2
3
4
Distance/time needed to travel by car
1
2
3
4
Distance/time needed to travel by public transport
1
2
3
4
Being able to see the same GP or health clinician on each face-to-face or telephone visit
1
2
3
4
Being able to see the right person for your need at the right time
1
2
3
4
Being given an increased choice of when you can make a routine GP/nurse appointment
1
2
3
4
The service being located as close to where you live as possible
1
2
3
4
The service being located where it covers a larger area to ensure it can be staffed by the right people and has consistent opening times
1
2
3
4
Healthcare professionals being able to access your medical record
1
2
3
4
10.
Question 10.
Have you ever heard of or used the following services?
Yes, I have heard of this service but not used it
Yes, I have used the service
No, I do not know what this service is
Urgent GP appointments (same day appointments)
Yes, I have heard of this service but not used it
Yes, I have used the service
No, I do not know what this service is
NHS 111
Yes, I have heard of this service but not used it
Yes, I have used the service
No, I do not know what this service is
Appointments+ and out of hours GP appointments (weekend, evening and bank holiday GP appointments)
Yes, I have heard of this service but not used it
Yes, I have used the service
No, I do not know what this service is
Patient Access (a way of booking GP appointments and requesting repeat prescriptions online)
Yes, I have heard of this service but not used it
Yes, I have used the service
No, I do not know what this service is
Care navigators
Yes, I have heard of this service but not used it
Yes, I have used the service
No, I do not know what this service is
Social prescribers
Yes, I have heard of this service but not used it
Yes, I have used the service
No, I do not know what this service is
NHS app
Yes, I have heard of this service but not used it
Yes, I have used the service
No, I do not know what this service is
E-consult (an online form of contacting your GP practice)
Yes, I have heard of this service but not used it
Yes, I have used the service
No, I do not know what this service is
Electronic Prescription Service (which allows your GP to send your prescription electronically from their computer to your chosen pharmacy)
Yes, I have heard of this service but not used it
Yes, I have used the service
No, I do not know what this service is
11.
Question 11.
In the last eighteen months there has been an increase in the use of online ways to contact and receive advice from a GP. Do you have access to a computer, tablet or smart phone to use this service?
Yes
No
12.
Question 12.
It is proposed that all appointments with a GP, nurse or other healthcare professional, which are needed between 8.00am and 6.30pm Monday to Friday, take place at Blackthorn Health Centre.
What do you think of this proposal?
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