Riverside now have more opportunities for customers and residents to be involved in improving and shaping services.
We currently have an overarching, strategic group which is the senior influencing panel, called the Tenants and Residents Influence Partnership (TRIP) and four panels focussing on Repairs, Complaints, Service Charges and Care and Support services (Care and Support services include retirement living, supported housing and hostels amongst others). Membership on these groups includes an annual allowance.
They are all dedicated to ensuring the voices, experiences and insights of customers are listened to and considered within services and decision-making processes. This application form covers all of the groups and panels and you can indicate which panel(s) you wish to apply for within the application. Please note that we will not accept applications from:
- non-Riverside customers (i.e. those who do not live in a Riverside home or do not receive a Riverside service)
- anyone currently engaged in legal action with Riverside
Successful applicants will be expected to commit to:
- Completing a minimum-term of two years (one year for the Care and Support Panel)
- Completing the relevant training
- A minimum of six meetings per year
This application should only take about 10 minutes to complete and will be sent automatically to the Customer Engagement Team.