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KFHC Patient Survey

Page 1

Dear participant, Thank you for taking the time to complete this survey about the quality of service provided by our GP medical practice. We value your feedback and opinions, as they will help us assess the overall performance of our practice and identify areas for improvement. Your honest and constructive feedback is greatly appreciated and will assist us in providing the best possible service to our patients. Thank you for your participation!
Question 1.

How would you rate the overall quality of service provided by the GP medical practice?

Question 2.

Do you feel that the practice effectively communicates with patients?

Question 3.

Do you find the Reception Staff helpful at your GP Practice?

Question 4.

Do you find it Easy to Book Appointments?

Question 5.

Are you able to book an appointment time that is convenient to you?

Question 6.

Do you experience delays while waiting to be seen?

Question 7.

Do you find the Practice Nurses and/or HCA's are understanding and helpful in their advice?

Question 8.

Do you feel your GP gives you enough time and listens to your problems?

Question 9.

Does your GP explain the tests and treatments clearly and involve you in care decisions?

Question 10.

Do you have confidence and trust in the Doctor you saw or spoke to?

Question 11.

Which GP do you typically see?

This is required
Question 12.

What specific aspect of the service provided by the GP medical practice impressed you the most?

Question 13.

What specific aspect of the service provided by the GP medical practice needs improvement?

Question 14.

Please state your age group

Question 15.

Please state your gender

This is required