PRHA Tenant Satisfaction Measures Survey 2025-26

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Purpose of the Tenant Satisfaction Measures (TSM) Survey

This short survey includes 12 Tenant Satisfaction Measures that the Regulator for Social Housing is requiring all registered social landlords to ask of their tenants. The responses to this survey will be used to calculate PRHA’s annual Tenant Satisfaction Measures, which we will then publish to our website.

The survey should take no longer than 10-15 minutes to complete.

Overall Satisfaction with PRHA services

Q1. Taking everything into account, how satisfied or dissatisfied are you with the service provided by PRHA?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

Is there anything you would like to tell us concerning your overall satisfaction?

Repairs in the last 12 months

Q2a. Has PRHA carried out a repair to your home in the last 12 months?

Yes

Progress

Page 1

Q1. Taking everything into account, how satisfied or dissatisfied are you with the service provided by PRHA?

Is there anything you would like to tell us concerning your overall satisfaction?

Q2a. Has PRHA carried out a repair to your home in the last 12 months?