ISVA End of Service Questionnaire 2

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It was easy to communicate with my ISVA

😀 Strongly agree

🙂 Agree

😐 Neither agree nor disagree

🙁 Disagree

😀 Strongly disagree

My ISVA had the right skills to help me

😀 Strongly agree

🙂 Agree

😐 Neither agree nor disagree

🙁 Disagree

😠 Strongly disagree

All Staff respected my confidentiality whilst using the service

😀 Strongly agree

🙂 Agree

😐 Neither agree nor disagree

🙁 Disagree

😠 Strongly disagree

All staff listened to me and respected my opinion

😀 Strongly agree

🙂 Agree

😐 Neither agree nor disagree

🙁 Disagree

😠 Strongly disagree

As a result of ISVA support I feel better able to cope with aspects of everyday life

😀 Strongly agree

🙂 Agree

😐 Neither agree nor disagree

🙁 Disagree

😠 Strongly disagree

As a result of ISVA support I feel safer

😀 Strongly agree

🙂 Agree

😐 Neither agree nor disagree

🙁 Disagree

😠 Strongly disagree

As a result of ISVA support I am better informed and empowered to act in my best interests

😀 Strongly agree

🙂 Agree

😐 Neither agree nor disagree

🙁 Disagree

😠 Strongly disagree

Did your ISVA help you to access additional support for your mental health?

Yes

Not required

Comments:

This is required

Did your ISVA help you to access additional support services

Yes

Not required

Comments:

This is required

Tick the statement that best describes your recent experience of the criminal justice system and involvement with the police (Tick one only)

I did not report or engage with the criminal justice system

I did start the process, but decided it wasn’t for me – I would have left at this point with or without ISVA support

I did start the process, but decided it wasn’t for me – ISVA support helped me to stay for longer than I would have stayed without ISVA support

I stayed in the system to its natural end – I would have done it without the ISVA support

I stayed in the system to its natural end – I could not have done it without the ISVA support

If the ISVA service did not exist, what effect would it have had on you/your family?

Do you feel that your access to the service was timely and straightforward?

Do you feel confident in your expectations of the service delivery?

Was the support you received flexible and frequent to meet your identified needs?

What was most useful about the ISVA service?

What could we have done differently to make it a better service?

Do you have any further comments, ideas or suggestions?

Is it OK for us to use your comments (without using your name) for example; when reporting to our funders, preparing funding applications, in our annual report and on Social Media?

Yes

Comments:

This is required

Would you be happy for us to quote your comments (without using your name) on our social media accounts such as Facebook and twitter?

Yes

ISVA End of Service Questionnaire 2

It was easy to communicate with my ISVA

My ISVA had the right skills to help me

All Staff respected my confidentiality whilst using the service

All staff listened to me and respected my opinion

As a result of ISVA support I feel better able to cope with aspects of everyday life

As a result of ISVA support I feel safer

As a result of ISVA support I am better informed and empowered to act in my best interests

How well did your ISVA help you to manage your mental health (depression, low mood, anxiety)?

Did your ISVA help you to access additional support for your mental health?

How well did your ISVA improve your awareness of your rights and the options available to you, regarding the legal, criminal or civic systems?

How well did your ISVA improve your awareness of other support services (for example housing, counselling, benefits, finance)

Did your ISVA help you to access additional support services

How well did your ISVA help you to understand the criminal justice system?

Tick the statement that best describes your recent experience of the criminal justice system and involvement with the police (Tick one only)

If the ISVA service did not exist, what effect would it have had on you/your family?

Do you feel that your access to the service was timely and straightforward?

Do you feel confident in your expectations of the service delivery?

Was the support you received flexible and frequent to meet your identified needs?

What was most useful about the ISVA service?

What could we have done differently to make it a better service?

Do you have any further comments, ideas or suggestions?

Is it OK for us to use your comments (without using your name) for example; when reporting to our funders, preparing funding applications, in our annual report and on Social Media?

Would you be happy for us to quote your comments (without using your name) on our social media accounts such as Facebook and twitter?

This survey is anonymous, if you are happy to be contacted please leave your name & contact details in the comments box below

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It was easy to communicate with my ISVA

My ISVA had the right skills to help me

All Staff respected my confidentiality whilst using the service

All staff listened to me and respected my opinion

As a result of ISVA support I feel better able to cope with aspects of everyday life

As a result of ISVA support I feel safer

As a result of ISVA support I am better informed and empowered to act in my best interests

How well did your ISVA help you to manage your mental health (depression, low mood, anxiety)?

Did your ISVA help you to access additional support for your mental health?

How well did your ISVA improve your awareness of your rights and the options available to you, regarding the legal, criminal or civic systems?

How well did your ISVA improve your awareness of other support services (for example housing, counselling, benefits, finance)

Did your ISVA help you to access additional support services

How well did your ISVA help you to understand the criminal justice system?

Tick the statement that best describes your recent experience of the criminal justice system and involvement with the police (Tick one only)

If the ISVA service did not exist, what effect would it have had on you/your family?

Do you feel that your access to the service was timely and straightforward?

Do you feel confident in your expectations of the service delivery?

Was the support you received flexible and frequent to meet your identified needs?

What was most useful about the ISVA service?

What could we have done differently to make it a better service?

Do you have any further comments, ideas or suggestions?

Is it OK for us to use your comments (without using your name) for example; when reporting to our funders, preparing funding applications, in our annual report and on Social Media?

Would you be happy for us to quote your comments (without using your name) on our social media accounts such as Facebook and twitter?

This survey is anonymous, if you are happy to be contacted please leave your name & contact details in the comments box below